7b. Midterm Flashcards
6 leadership styles?
Coercive, authoritative, affiliative, democratic, pacesetting, coaching
Coercive?
Do it the way I tel you. Almost exclusivel negtive feedback.
Authoritative
Clear direction, motivates by persuasion/feedback. Sets standards, monitors performance. Balance of +/- feedback.
Affiliative
People first, task second, motivate by keeping happy. Friendly interaction, avoids confrontations, positive feedback.
Democratic
Participative, encourages employee input, team effort, many meetings to ensure all views aired.
Pacesetting
Do it yourself, show by example, leave employees on own. Delegates only to superior performers and have tight control over weak performers. INDIVIDUAL performance.
Coaching
Help employees improve performance for prof growth and long term goals. Active listening, ongoing feedbback.
Most effective combination?
Authoritative, coaching, democratic. Fair process, Effective managers approach situation differently depending on the situation.
Who are “less effective” managers?
People who use their own style consistently regardless of environment are less effective.
Fair process?
Management style that engages the team with the work to be done?.provides explanation therefore rationale, less authority ordering. Involves engagement, explanation, and clarity of expectation.
Engagement
Communication, respect for input, builds commitment
Explanation
Rationale for decisions, builds trust in managers
Expectation (clarity of)
Set new ground rules and standards for evaluation (with great clarity)
Reasons why it’s difficult to manage in healthcare? (5)
Easier to raise revenues than manage cost, professional autonomy, separation of quality control from production, multiple payers with conflicting inventives, and poor infor systems/flows
Professsional autonomy?
We had MDs, not employees (didn’t have contractual obligations to the hospital, and hospitals would frequently bend over backwards for docs)
3 different types of strategies?
Corporate strategy, competitive strategy, and operating strategy
Corporate Strategy
What business are we in? Approach to market? Governance? Broadest strategy (explains independent hospitals»_space; hospital systems)
Competitive Strategy
How do we do a better job than our competitors in same business (either financially or by differentiation)
Operating Strategy
How do we match what we do every day with our corporate and competitive strategy?
3 ways to departmentalize?
Function (report upward to different people), by purpose of line of business (eg cardiac care, cancer center, etc), and combination/matrix organizations (info flows in more directions than just up)
Leadership v. Management?
Leadership = engagement, management = accomplishment. You’ll mostly be doing both.
Kinds of issues managers face?
Formal arrangement (how do we design the work people do), people (how do people do their work), formal/informal arrangement (how do we find and resolve problems), and work (how are work processes improved)
What decides how much work is gonna get done, formal or informal structure?
INFORMAL - (formal structure of PEOPLE), it’s the relationships of peeps
Root cause analysis basics?
You have bove ground weed and the roots. Symptom of the problem is the weed, above the surface, obvious. The underlying cause, the root, below the surface, not obvious
