7. Virtual Agents Flashcards
A company uses Power Virtual Agents.
You need to perform actions in Microsoft Dataverse by using a chatbot.
What should you use?
Power Automate
A company uses Power Virtual Agents to display information to authenticated users.
You need to retrieve data from a Microsoft Dataverse table.
What should you use?
Actions
You create a Power Virtual Agents chatbot.
You need to ensure that the chatbot understands natural language phrases.
What should you add to the chatbot?
Custom entities
You build a Power Virtual Agents bot. You add a topic to the bot.
You need to train the bot to understand how someone might ask for a topic.
What should you add to the bot?
Trigger phrases
A company uses Microsoft 365. All users in the company have a Microsoft 365 license assigned to them.
You plan to create a chatbot using Power Virtual Agents in Microsoft Teams.
You need to identify two features that are unique to the Power Virtual Agents web app.
Which two features should you identify?
Allow users outside your company to use the chatbot.
; Use the chatbot on your website
You create a chatbot in Microsoft Teams by using Power Virtual Agents.
You need to configure the chatbot to identify when an email address is included in a user’s response to the chatbot.
What should you use?
Prebuilt entities
You are creating a chatbot experience for a department in your organisation. You are using the Power Virtual Agents capability of the Power Platform. The chatbot needs to connect to, interpret and make a decision on data in your corporate customer database. Which component of the Power Platform would you use to connect to the data?
Power Automate
Your technical department likes your proposal to use the Power Platform to create an app that allows users to ask questions in a chat-style interface to which the application will respond with useful information. They are, however, concerned that their information can only be accessed via an API that they developed in-house. How would you respond?
A custom-connector can be developed to integrate with the API
You create a Power Virtual agents chat-bot for a company
The management wants to learn about the effectiveness of the chat-bot
You need to identify the percentage of customers who stop responding to prompts from the chat-bot
Which report should you view?
Engagement over time
You are creating a Power Virtual agents chatbot for a company.
Which component types should you use for the following?
A. the chat bot needs to capture the user ID for authentication
Entity
You are creating a Power Virtual agents chatbot for a company.
Which component types should you use for the following?
A. A customer asks a question that needs to be handed off to a live customer support executive
Topic
