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ITIL 4
> 7 Understand 7 ITIL Practices > Flashcards
7 Understand 7 ITIL Practices Flashcards
17 questions
Study These Flashcards
Study These Flashcards
ITIL 4
(7 decks)
1 Key Concepts of Service Management
2 ITIL Guiding Principles
3 The 4 Dimensions of Service Management
4 Purpose/Components of Service Value System
5 Activities of Service Value Chain & How They Connect
6 Purpose/Key Terms of 15 ITIL Practices
7 Understand 7 ITIL Practices
