7. Project Quality Management Flashcards
Goals of quality
Fitness for use
Customer satisfaction
Zero defects
Quality policy
Document created by quality experts and fully supported by top management
Quality objectives
Part of the organizations quality policy and include specific goals and the time frame for completing them
Quality assurance
Activities and processes planned and executed to ensure that products and services that are delivered are at the required quality level
Quality control
Certifies that the organizations quality objectives are being met
Here we are talking about deliverables
Quality audit
Independent evaluation that ensures that the project is confirming to the projects quality requirements
Quality plan
Describes how all of the above will be implemented and met
Benefits of project quality management
Less rework Higher productivity Lower costs Increase stakeholders satisfaction Increase profitability
Quality management processes
Plan quality management
- planning process group
Manage quality
-executing process group
Control quality
- monitor and control process group
Cost of conformance
Prevention costs
- training
- document processes
- equipment
- time to do it right
Appraisal costs
- testing
- destructive testing loss
- inspections
Money spend during the project to avoid failures
Cost of nonconformance
Internal failure costs
- rework
- scrap
External failure costs
- liabilities
- warranty work
- lost business
Money spent during and after the project because of failures
Plan quality management process
Inputs
- project charter
- project management plan
- project documents
Outputs
- quality management plan
- quality metrics
- project management plan updates
- project documents updates
7 basic quality tools
Cause and effect diagrams Flowcharts Checklists Pareto diagrams Histograms Control charts Scatter diagrams
Quality management plan
Component of the project management plan that described how the organizations quality policies will be implemented and how the project team plans to meet the quality requirements set for the project
Quality metrics
Described a project or product attribute and how a control quality process will be measured
Used in the perform quality assurance and quality control
Manage quality assurance process
Inputs
- project management plan
- quality management plan
- project documents
- organizational process assets
Outputs
- quality reports
- test and evaluation documents
- change requests
- project management plan update
Quality control process
Inputs
- project management plan
- project documents
- deliverables
Outputs
- quality control measures
- verified deliverables
Control quality
Items that are inspected and found to be non compliant with requirements are included in a nonconformance report
Field deficiency reports
Record product or workmanship defect
Nonconformance reports
Record system deficiencies or estimate the cost of rework
QA/QC summary
Quality assurance
- the planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled
- means of providing confidence that quality requirements will be met
- audits checklists make sure people are following the standards
Quality control
- the observation techniques and activities used to fulfill requirements for quality
- mechanism used, such as checks or tests that are performed to ensure that requirements are met
- did I meet the standards
Ensuring that drawings are submitted and approved by the engineers
QA or QC
QA
Conducting periodical checks or revisions and withdraw uncontrolled copy of drawings
QA or QC
QC
For a ceramic tile material, ensuring that the approved material complied with the specifications
QA or QC
QA
