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Construction Project Management > 7. Project Quality Management > Flashcards

7. Project Quality Management Flashcards

1
Q

Goals of quality

A

Fitness for use
Customer satisfaction
Zero defects

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2
Q

Quality policy

A

Document created by quality experts and fully supported by top management

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3
Q

Quality objectives

A

Part of the organizations quality policy and include specific goals and the time frame for completing them

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4
Q

Quality assurance

A

Activities and processes planned and executed to ensure that products and services that are delivered are at the required quality level

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5
Q

Quality control

A

Certifies that the organizations quality objectives are being met

Here we are talking about deliverables

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6
Q

Quality audit

A

Independent evaluation that ensures that the project is confirming to the projects quality requirements

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7
Q

Quality plan

A

Describes how all of the above will be implemented and met

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8
Q

Benefits of project quality management

A 
Less rework 
Higher productivity 
Lower costs 
Increase stakeholders satisfaction 
Increase profitability
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9
Q

Quality management processes

A

Plan quality management
- planning process group

Manage quality
-executing process group

Control quality
- monitor and control process group

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10
Q

Cost of conformance

A

Prevention costs

  • training
  • document processes
  • equipment
  • time to do it right

Appraisal costs

  • testing
  • destructive testing loss
  • inspections

Money spend during the project to avoid failures

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11
Q

Cost of nonconformance

A

Internal failure costs

  • rework
  • scrap

External failure costs

  • liabilities
  • warranty work
  • lost business

Money spent during and after the project because of failures

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12
Q

Plan quality management process

A

Inputs

  • project charter
  • project management plan
  • project documents

Outputs

  • quality management plan
  • quality metrics
  • project management plan updates
  • project documents updates
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13
Q

7 basic quality tools

A 
Cause and effect diagrams 
Flowcharts 
Checklists 
Pareto diagrams 
Histograms 
Control charts 
Scatter diagrams
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14
Q

Quality management plan

A

Component of the project management plan that described how the organizations quality policies will be implemented and how the project team plans to meet the quality requirements set for the project

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15
Q

Quality metrics

A

Described a project or product attribute and how a control quality process will be measured

Used in the perform quality assurance and quality control

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16
Q

Manage quality assurance process

A

Inputs

  • project management plan
  • quality management plan
  • project documents
  • organizational process assets

Outputs

  • quality reports
  • test and evaluation documents
  • change requests
  • project management plan update
17
Q

Quality control process

A

Inputs

  • project management plan
  • project documents
  • deliverables

Outputs

  • quality control measures
  • verified deliverables
18
Q

Control quality

A

Items that are inspected and found to be non compliant with requirements are included in a nonconformance report

19
Q

Field deficiency reports

A

Record product or workmanship defect

20
Q

Nonconformance reports

A

Record system deficiencies or estimate the cost of rework

21
Q

QA/QC summary

A

Quality assurance

  • the planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled
  • means of providing confidence that quality requirements will be met
  • audits checklists make sure people are following the standards

Quality control

  • the observation techniques and activities used to fulfill requirements for quality
  • mechanism used, such as checks or tests that are performed to ensure that requirements are met
  • did I meet the standards
22
Q

Ensuring that drawings are submitted and approved by the engineers

QA or QC

A

QA

23
Q

Conducting periodical checks or revisions and withdraw uncontrolled copy of drawings

QA or QC

A

QC

24
Q

For a ceramic tile material, ensuring that the approved material complied with the specifications

QA or QC

A

QA

25
Q

For a ceramic tile material, inspecting the material to verify the thickness, size, and color

QA or QC

A

QC

Construction Project Management (5 decks)

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