7. Operational procedures Flashcards
What are the three parts of first response when an incident occurs?
- Identify
- Report through proper channels
- Data / device preservation
According to the A+ exam guide, what is the purpose of the chain of custody
Tracking of evidence / documentation process
What does the acronym PII denote
Personally Identifiable Information
What does the acronym PCI denote
Payment Card Industry
What does the acronym GDPR denote
General Data Protection Regulation
What does the aconym PHI denote
Personal Health Information
What does the acronym AUP denote
Acceptable Use Policy
Which documentation will show the layout of the network?
Network topology diagrams
Which documentation is maintained by hardware or software vendors
Knowledge base / articles
Why should a company document all incidents
To provide incident documentation to help with future incidents
What is the purpose of asset tags and barcodes
inventory management
What should be documented to ensure that you can return to normal operations and reverse a change if a change does not work or causes problems
backout plan
Which type of backup uses maximum disks and tapes for storing data
Full backup
Which device contains a battery and Automatic Voltage Regulation (AVR) circuitry to protect a computer from power sags
Uninterruptible Power Supply (UPS)
Blackout
A complete interruption of the power supply, lasting any duration
Brownout
A drop in voltage, which may cause electronic devices to fail or behave unpredi
Fault Tolerance
The ability of a system to continue operating in at least partial capacity despite the failure of one or more components
Guideline
A description of best practices or recommendations for achieving a certain policy goal
Policy
A statement describing how management intends the organization is to be run
Power surge
An increase in voltage that can last several seconds and damage equipment
Safety Data Sheet (SDS)
A sheet which includes safety and health information about chemical products, including health risks and storage, disposal recommendations, and procedure for containing a leak or spill
Surge suppressor
A single strip designed to protect a few devices by preventing power surges or spikes from reaching sensitive equipment
