7 Habits II

Question 1

What should a journal contain? What are its benefits? What is another similar quad II activity?

Answer 1

Thoughts, experiences, insights and learnings. It promotes exactness, mental clarity, and context.
Letter writing.

Question 2

What is the (1). Foundation and (2). Focus of the win/ win philosophy?
Why is each important?

Answer 2

1. Character is the foundation of Win/Win. There must be integrity in order to establish trust in the relationship and to define a win in terms of personal values.
2. Relationships are the focus on Win/Win. Whatever the orientation of the personyou are dealing with (Win/Lose, etc.), the relationship is the key to turning the situation around.

Question 3

What performance tool gives definition and direction to the Win/Win model; what paradigm shift does it create? It must contain elements that do what?

Answer 3

Performance agreements give definition and direction to Win/Win. They shift the paradigm of production from vertical (Superior ­ Subordinate) to horizontal(Partnership/Team). The agreement should include elements to create a standard by which people can measure their own success.

Question 4

Performance agreements should contain what 5 elements?

Answer 4

•  Defined results (not methods) ­
•  Guidelines
•  Resources
•  Accountability
•  Consequences
 ­  

­

Question 5

Name and define the 5 elements of performance agreements.

Answer 5

• Defined results (not methods) ­ what is to be done and when.
• Guidelines ­ the parameters within which the results should be accomplished
• Resources ­ human, financial, technical or organizational support available to accomplish the results.
• Accountability ­ the standards of performance and time(s) ofevaluation.
• Accountability ­ the standards of performance and time(s) of evaluation.

Question 6

In a team environment, what is a key element of the win/win model for maintaining morale - and why?

Answer 6

A reward system. If the outstanding performance of a few is rewarded, the other team members will be losers. Instead, develop individual achievable goals and team objectives to be rewarded.

Question 7

What word is used to describe the foundation of win-win, and what does it mean?

Answer 7

Character ( integrity in order to establish trust in the relationship and to define a win in terms of personal values)

Question 8

What is the focus of the win/ win model?

Answer 8

Relationships. Whatever the orientation of the person you are dealing with (Win/Lose, etc.), the relationship is the key to turning the situation around.

Question 9

The spirit of win/win cannot survive in what kind of environment?

Answer 9

The spirit of Win/Win cannot survive in an environment of competition or contests.

Question 10

What are the 4 steps of the win/win process?

Answer 10

1. See the problem from the other point of view, in terms of the needs and concerns of the other party.
2. Identify the key issues and concerns (not positions) involved.
3. Determine what results would make a fully acceptable solution.
4. Identify new options to achieve those results.

Question 11

Why do we often end up giving bad advice (improper solutions) to others?

Answer 11

We often prescribe before making a proper diagnosis when communicating.

Question 12

What is the key to influencing others? What happens when you use this key?

Answer 12

Understanding others (habit 5). You become influenceable, which is the key to influencing others. As you appreciate people more, they will appreciate you more.

Question 13

What - in fair detail - is the essence of habit 6?

Answer 13

The essence of synergy is to value differences to respect them, to build on strengths, andto compensate for weaknesses.

Question 14

Synergy is the basis of what?

Answer 14

Effective team-building

Question 15

What is absolutely necessary among members of a team to be highly effective, and why is it necessary?

Answer 15

A high emotional bank account leads to a high level of respect and trust. The respect among members can become so high that if there is a disagreement, there can be a genuine effort to understand.
High trust leads to high cooperation and communication.

Question 16

According to Covey, what are the 3 progressive levels of communication?

Answer 16

The progression ofcommunication is defensive (win or lose/win), to respectful (compromise), to synergistic(win/win).

Question 17

What is recommended to engrave a spirit of synergy in the hearts and minds of your team?

Answer 17

Create a synergistic team mission statement.

Question 18

Habit 7 - sharpen the saw - is also referred to as the Principles of …?

Answer 18

Balanced Self­ Renewal

Question 19

According to habit 7 (Principles of Balanced Self­ Renewal), what are the 4 dimensions of our nature?

Answer 19

Physical, spiritual, mental, and social/emotional

Question 20

Describe the 4 dimensions of our nature, according to Habit 7.

Answer 20

The Physical Dimension
The physical dimension involves caring for your physical body eating the right foods, getting enough rest and relaxation, and exercising on a regular basis.
The Spiritual Dimension
The spiritual dimension is your center, your commitment to your value system. It draws upon the sources that inspire and uplift you and tie you to timeless truths of humanity.
The Mental Dimension
It’s important keep your mind sharp by reading, writing, organizing and planning. Read broadly and expose yourself to great minds.
The Social/Emotional Dimension
Our emotional life is primarily developed out of and manifested in our relationships withothers. Renewing our social/emotional dimension requires focus and exercise in ourinteraction with others.

Question 21

What is the rule regarding balance of the 4 aspects of our natures - according to Habit 7?

Answer 21

Self­renewal must include balanced renewal in all four dimensions: ­­physical, spiritual,mental and social/emotional. Neglecting any one area negatively impacts the rest.