7. Business Phone Communication Flashcards by Bryan Simmons

Q

Transfer

A

転送する

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Q

Hold

A

保留する

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Q

Extension

A

内線

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Q

Conference Call

A

電話会議

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Q

Voicemail

A

ボイスメール

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Q

Caller ID

A

発信者番号表示

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Q

Callback

A

折り返し電話

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Q

Engaged

A

通話中

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Q

Receptionist

A

受付係

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Q

Landline

A

固定電話

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Q

Speakerphone

A

スピーカーフォン

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Q

Directory

A

電話帳

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Q

Switchboard

A

交換台

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Q

Inquiry

A

問い合わせ

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Q

Mute

A

ミュート

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Q

Reception

A

受付

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Q

Automated Attendant

A

自動音声応答

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Q

Disconnect

A

切断する

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Q

Operator

A

オペレーター

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Q

Queue

A

順番待ち

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Q

Ringtone

A

着信音

Q

On Hold Music

A

保留音楽

Q

Call Log

A

通話記録

Q

Outgoing Calls

A

発信

Q

Incoming Calls

A

受信

Q

May I speak to…?

A

…様はいらっしゃいますか？

Q

How may I direct your call?

A

どちら様におつなぎしましょうか？

Q

Can you hold for a moment?

A

少々お待ちいただけますか？

Q

I’ll put you through now.

A

今お繋ぎします。

Q

Who’s calling, please?

A

お名前を伺ってもよろしいですか？

Q

He/She is not available right now.

A

ただいま席を外しております。

Q

May I take a message?

A

伝言を承りましょうか？

Q

Would you like to leave a voicemail?

A

ボイスメールにメッセージを残されますか？

Q

Please call back later.

A

後ほどおかけ直しください。

Q

Thank you for calling [Company Name].

A

[会社名]にお電話いただきありがとうございます。

Q

I will transfer you now.

A

転送いたします。

Q

Please stay on the line.

A

そのままお待ちください。

Q

Your call is very important to us.

A

私どもにとってお客様からのお電話は非常に大切なものです。

Q

Can you repeat that, please?

A

もう一度おっしゃっていただけますか？

Q

Let me verify that information.

A

その情報を確認いたします。

Q

Could you spell that for me?

A

つづりを教えていただけますか？

Q

I didn’t catch that, could you repeat?

A

聞き取れませんでした。もう一度お願いします。

Q

I’ll check and get back to you.

A

確認して折り返します。

Q

Please hold while I retrieve your information.

A

情報を取得する間、お待ちください。

Q

Do you mind if I put you on hold?

A

保留してもよろしいですか？

Q

You’ve reached [Department Name], how may I help you?

A

[部署名]です、どのようなご用件でしょうか？

Q

Is there anything else I can assist you with?

A

他にお手伝いできることはございますか？

Q

Thank you for holding.

A

お待たせいたしました。

Q

Sorry, you have the wrong number.

A

申し訳ありませんが、間違い電話です。

Q

Thank you for your patience.

A

ご辛抱ありがとうございます。