7-51.1 Change Management

Question 1

This ITIL term describes changes that are required in the normal course of business and have established policies and procedures

Answer 1

Standard Change

Question 2

This Change Management KPI tracks the number of changes that are not yet completed

Answer 2

Backlog of changes

Question 3

This configuration management element should be updated if the change applies to all current and future systems

Answer 3

Base configuration

Question 4

This type of testing ensures an application still functions as expected after any code changes, updates, or improvements

Answer 4

Regression Testing

Question 5

This strategy may be employed if there is a problem with the change implementation

Answer 5

Rollback