6c Consultation, participation, communication ***

Question 0

Staff at the salons are concerned about the recent changes in the business.Discuss the importance of communication when managing change.
The quality of written communication will be assessed in your answer to this question. (11)

Answer 0

Points may include:
 methods of communication
 planning of communication lines
 clarity of purpose
 need for change
 consideration of parties
 rumour and misinformation
 consultation
 motivation of staff
 discussion of benefits
 discussion of need for training
 discussion of need for redundancies
 reassurance

Question 1

Discuss the importance of consultation when managing change.

The quality of written communication will be assessed in the answer to this question. (11)

Answer 1

Impacts may include:
 methods of consultation  timing of changeover
 method of changeover.
Consequences for discussion may include:
 staff supporting management
 which staff are affected
 workload for staff.