600-01 Response Management

Question 1

What is a Queue Standard

Answer 1

Maximum time allowed for a call for service to hold before being dispatched

Question 2

What is the Queue time and Travel time for Priority E calls?

Answer 2

Immediate, 1 minute

Question 3

What differentiates priority E from code 1 in its classification?

Answer 3

E assumes the potential threat to life is other Officer, Firefighter or pursuits

Question 4

Whats the queue time and travel time for priority 1 calls?

Answer 4

1 minute, 5 minutes

Question 5

What is the description of priority 2 calls?

Answer 5

in progress property crime, or an event with potential threat to life just occurred

Question 6

Whats the queue time and travel time for priority 2 calls?

Answer 6

Five minutes, 5 minutes

Question 7

What is the description of priority 3 calls?

Answer 7

No known emergency but the potential for situation to escalate

Question 8

Whats the queue time and travel time for priority 3 calls?

Answer 8

18 minutes, 5 minutes

Question 9

What is the description of priority 4 calls?

Answer 9

Delayed reporting of serious crimes or crashes

Question 10

Whats the queue time and travel time for priority 4 calls?

Answer 10

23 mins, 5 mins

Question 11

What is the description of priority 5 calls?

Answer 11

Delayed reports on non-violent crimes, silent 9-1-1

Question 12

Whats the queue time and travel time for priority 5 calls?

Answer 12

30 mins, 5 mins

Question 13

What is the description of priority 6 calls?

Answer 13

Calls handled by PDU

Question 14

Whats the queue time and travel time for priority 6 calls?

Answer 14

35 mins, no driving so immediate

Question 15

What is the description of priority 7 calls?

Answer 15

Calls for TSU

Question 16

Whats the queue time and travel time for priority 7 calls?

Answer 16

40 mins, no driving so immediate

Question 17

What are the protocols for assigned a field response to priority 7 (TSU) calls?

Answer 17

TSU queue full, while taking report, employee sees that a field response is required

Question 18

What is the description of priority 8 calls?

Answer 18

“Self Initiated” scenes, NOT “flagged down”

Question 19

What is the description of priority 9 calls?

Answer 19

Can refer callers to another source or “GB and Cancel” Information Only

Question 20

How do we generate what priority a call receives?

Answer 20

Special Instructions (SINS), series of questions

Question 21

What are the conditions to upgrade/downgrade a call priority?

Answer 21

Change in threat to life/property

Question 22

How can call code change policy and rules be changed?

Answer 22

Proposed changes sent to ECD Commander, ECD Commander reviews, ECD Commander coordinates with HEC, ECD Commander writes letter to AC and EAC for approval

Question 23

What a field supervisor’s responsibilities when arriving on E, 1 or 2 calls

Answer 23

check for victims, evidence and hold scene for field officer, proper response by proper # of units, modify code or not, notify dispatch of all OK, unneeded units back in service

Question 24

Who is the best judge of what units are needed for an priority E call?

Answer 24

Requesting officer

Question 25

If not enough info for an assist the officer call is available who shall be sent as a basic response team?

Answer 25

2 units code 1, 2 units code 2, 1 supervisor code 1, helicopter if available

Question 26

What is the process if priority 3,4, and 5 calls go passed queue?

Answer 26

30 minutes, notify ECD Sgt, if unreasonable notify ECD LT, ECD LT will contact patrol SGT/LT to fix it

Question 27

When can officers take a lower priority call over a higher priority call?

Answer 27

Their proximity to a call is so close it necessitates they take it.

Question 28

Who is responsible for a call after a supervisor approves a primary unit to attend another more pressing/flagged down call?

Answer 28

The approving supervisor

Question 29

Who makes up the Alternative Response Unit (ARU)?

Answer 29

Patrol Desk Unit, TSU, WEB COP

Question 30

Who is the ARU under?

Answer 30

ECD

Question 31

Difference between PDU and TSU

Answer 31

PDU clears calls however they can where an officer on scene is not needed, TSU make ORIs

Question 32

What shall happen if a regular patrol unit arrives on call and determines that a CIT officer is needed?

Answer 32

Request dispatcher to pre-empt, if none available notify SGT

Question 33

Who assumes responsibility for the call when a CIT checks by with another officer when requested for CIT issues?

Answer 33

Primary unit unless they agree on responsibility

Question 34

What are some responsibilities of CIRT units you were unaware of? Page 13

Answer 34

Respond to all special threats, proactive investigations on homeless to help them, respond to jail for assessments

Question 35

What is to be avoided for CIRT units checking by on scene?

Answer 35

Not act as “wagon units” primary officer is still responsible

Question 36

How shall a CIRT unit be requested?

Answer 36

Notify a supervisor who will request one to the scene

Question 37

When a CIRT unit checks by on scene who makes the final determination as to the disposition of the scene?

Answer 37

the CIRT

Question 38

What is the jurisdiction of CIRT units?

Answer 38

COH and all unincorporated areas of Harris County

Question 39

What type of scene shall dispatchers send 2 units?

Answer 39

E/1, CIT, Weapon, High Priority/In Prog, Disturbance, officer safety in question

Question 40

Who shall be en route when an officer requests more units?

Answer 40

A field supervisor along with additional units

Question 41

Who shall be contacted if an officer staying over fails to notify a dispatcher of their off-duty status?

Answer 41

Dispatched shall notify ECD supervisor who will work with patrol station to figure it out.

Question 42

What shall occur when a catastrophic loss of communication occurs to the MCDs or radios?

Answer 42

All on-duty personnel are to return to station and follow the plan issued by the COP