600-01 Response Management Flashcards
What is a Queue Standard
Maximum time allowed for a call for service to hold before being dispatched
What is the Queue time and Travel time for Priority E calls?
Immediate, 1 minute
What differentiates priority E from code 1 in its classification?
E assumes the potential threat to life is other Officer, Firefighter or pursuits
Whats the queue time and travel time for priority 1 calls?
1 minute, 5 minutes
What is the description of priority 2 calls?
in progress property crime, or an event with potential threat to life just occurred
Whats the queue time and travel time for priority 2 calls?
Five minutes, 5 minutes
What is the description of priority 3 calls?
No known emergency but the potential for situation to escalate
Whats the queue time and travel time for priority 3 calls?
18 minutes, 5 minutes
What is the description of priority 4 calls?
Delayed reporting of serious crimes or crashes
Whats the queue time and travel time for priority 4 calls?
23 mins, 5 mins
What is the description of priority 5 calls?
Delayed reports on non-violent crimes, silent 9-1-1
Whats the queue time and travel time for priority 5 calls?
30 mins, 5 mins
What is the description of priority 6 calls?
Calls handled by PDU
Whats the queue time and travel time for priority 6 calls?
35 mins, no driving so immediate
What is the description of priority 7 calls?
Calls for TSU
Whats the queue time and travel time for priority 7 calls?
40 mins, no driving so immediate
What are the protocols for assigned a field response to priority 7 (TSU) calls?
TSU queue full, while taking report, employee sees that a field response is required
What is the description of priority 8 calls?
“Self Initiated” scenes, NOT “flagged down”
What is the description of priority 9 calls?
Can refer callers to another source or “GB and Cancel” Information Only
How do we generate what priority a call receives?
Special Instructions (SINS), series of questions
What are the conditions to upgrade/downgrade a call priority?
Change in threat to life/property
How can call code change policy and rules be changed?
Proposed changes sent to ECD Commander, ECD Commander reviews, ECD Commander coordinates with HEC, ECD Commander writes letter to AC and EAC for approval
What a field supervisor’s responsibilities when arriving on E, 1 or 2 calls
check for victims, evidence and hold scene for field officer, proper response by proper # of units, modify code or not, notify dispatch of all OK, unneeded units back in service
Who is the best judge of what units are needed for an priority E call?
Requesting officer
If not enough info for an assist the officer call is available who shall be sent as a basic response team?
2 units code 1, 2 units code 2, 1 supervisor code 1, helicopter if available
What is the process if priority 3,4, and 5 calls go passed queue?
30 minutes, notify ECD Sgt, if unreasonable notify ECD LT, ECD LT will contact patrol SGT/LT to fix it
When can officers take a lower priority call over a higher priority call?
Their proximity to a call is so close it necessitates they take it.
Who is responsible for a call after a supervisor approves a primary unit to attend another more pressing/flagged down call?
The approving supervisor
Who makes up the Alternative Response Unit (ARU)?
Patrol Desk Unit, TSU, WEB COP
Who is the ARU under?
ECD
Difference between PDU and TSU
PDU clears calls however they can where an officer on scene is not needed, TSU make ORIs
What shall happen if a regular patrol unit arrives on call and determines that a CIT officer is needed?
Request dispatcher to pre-empt, if none available notify SGT
Who assumes responsibility for the call when a CIT checks by with another officer when requested for CIT issues?
Primary unit unless they agree on responsibility
What are some responsibilities of CIRT units you were unaware of? Page 13
Respond to all special threats, proactive investigations on homeless to help them, respond to jail for assessments
What is to be avoided for CIRT units checking by on scene?
Not act as “wagon units” primary officer is still responsible
How shall a CIRT unit be requested?
Notify a supervisor who will request one to the scene
When a CIRT unit checks by on scene who makes the final determination as to the disposition of the scene?
the CIRT
What is the jurisdiction of CIRT units?
COH and all unincorporated areas of Harris County
What type of scene shall dispatchers send 2 units?
E/1, CIT, Weapon, High Priority/In Prog, Disturbance, officer safety in question
Who shall be en route when an officer requests more units?
A field supervisor along with additional units
Who shall be contacted if an officer staying over fails to notify a dispatcher of their off-duty status?
Dispatched shall notify ECD supervisor who will work with patrol station to figure it out.
What shall occur when a catastrophic loss of communication occurs to the MCDs or radios?
All on-duty personnel are to return to station and follow the plan issued by the COP
