6 Troubleshooting Methodology Steps

Question 1

2?

Answer 1

Establish a theory of probable cause

Question 2

1?

Answer 2

Identify the problem

Question 3

3?

Answer 3

Test the theory to determine and confirm the cause

(if the theory is not confirmed, re-establish a new theory)

Question 4

4?

Answer 4

Establish a plan of action to resolve the problem and implement the solution

Question 5

5?

Answer 5

Verify full system functionality

Question 6

6?

Answer 6

Document the findings, actions, and outcomes