6 overworked Flashcards
what is job stress
a physical and psychological reaction to any demand made on someone in the workplace
what are a few stress factors
Physical stressors - very loud noises, bright lights, task-related, carrying a lot of weight. Often workers are nor aware that these are stressors
Psychological stressors - ambiguity- what needs to be done, lack of control, interpersonal conflict in work,
Role stressors - role ambiguity (do not know what is expected of them)
Emotional labor - challenge-related (work demands), hindrance-related (demands that limit work achievement )
Family-related - challenges at home (small kids )
Deep acting - within the work, try to change your emotions
Could be easier for extroverts
Surface acting - faking emotions, showing them, but do not feel them inside
Unemployment
strain
reactions and responses to stressors
what are a few physical reactions to stress
fight or flight
tend and befriend
general adaption syndrome (GAS)
explain Curvilinear relationship of stress-performance
remedies for stress
autonomy
good relationship with supervisors
emotional support
causes of burnout
overworking or anything that drains you mentally or physically within the workplace.
Oldenburg burnout inventory (OLBI): dimensions of exhaustion and disengagement
* Shirom-Melamed Burnout Measure (SMBM): physical fatigue and cognitive weariness
Ambiguity of the job
Job demands too high (but job resources can moderate it)
Most likely when - high jd, low jr
consequences of burnout
Burnout was related to increased prevalence of depressive and anxiety disorders,
alcohol dependance
* Physical activity can weaken these effects
* Burnout employees health indicators: depression, anxiety, sleep disturbance, memory
impairment, neck pain
* Headaches, respiratory infections, gastrointestinal infections, musculoskeletal problems
* Most strongly related to exhaustion component of burnout
* Exhaustion predicted myocardial infarctions
* Gender
o Women – musculoskeletal disorders
o Men – cardiovascular diseases
interventions of burnout
> Optimize jd - decrease them
->Increase jr - social support, ..
->Workshops to increase workers skills in dealing with stress
->Include workers in decision–making, having their voice heard, playful job design
->job crafting - changing the tasks of the job or their perceptions, so to identify with the job more
->Strength training - use strengths they have at work
->Recovery training - mindfulness
JDC Model
What is a moderation? Please explain this to each other and provide examples.
what are 3 burnout components
emotional exhaustion
depersonalization
reduced personal accomplishment
apparently stress is not always bad… elaborate on this claim
Eustress = good and healthy level of stress, motivation and accomplishing goals
Distress = comes from stressful situations that go on for a long time and create health issues and all that
theres typically 2 categories where coping methods fall under
Problem-focused coping = managing or changing the problem thats causing u stress. e.g. identify problem, brainstorm ideas to solve it etc..
Emotion-focused coping = altering and reducing the emotional response to the problem. avoidance, distancing oneself from the problem
basically the “do you need a solution or just wanna vent”
explain the 3 stages of general adaption syndrome
- Alarm reaction: body mobilizes resources to cope with added stress
a. Heart rate increases
b. Stress hormones – adrenaline, noradrenaline, epinephrine and cortisol are
released - Resistance stage – body copes with original source of stress, but resistance to other
stressors is lowered - Exhaustion stage – resistance drops and adverse consequences including burnout,
severe illness or death can result unless stress is reduced
difference between stressor, strain and stress complaints?
stressor = something that causes tension acute/chronic. physical or psychological triggers
strain = a response to a stressor. can be immediate. can be chronic or persistant stress. this leads to burnout, anxiety, high blood pressure etc
stress complaints = Behavioural: substance abuse, lower performance, absence, counterproductive behaviours Psychologically: risk for depression, anxietyStrong correlation - negative health outcome and stress
long-term effects of strain
heart disease, gastric problems, increased blood pressure
difference between deep acting and surface acting
the difference is how much you genuinely believe the fake emotions to be your own.
surface = faking your emotions and expressions
deep = trying to change our own emotional state to match the demands of the job. it is said to be more authentic, effective and associated with more health
is surface acting a successful strategy for introverts or extraverts?
for extraverts but not introverts
psychological stressors: lack of control/ predictability
- individuals perception of control/ response to a situation
- perception is influenced by the characteristics of the job and work environment
- when you enhance the perception of control it reduces stress and strain (flexible time schedule, autonomy, participative decision making
psychological stressor: interpersonal conflict
just like any other area of life, when you have beef with people you’re working with.
can lead to depression and job dissatisfaction, theft, sabotage or even workplace violence
psychological stressor: role stressor
jobs usually have a bunch of roles (task requirements and responsibilities)
what causes stress sometimes is:
role ambiguity = lacking knowledge of what behavior is expected
role conflict = demands from different sources are incompatible
role overload = expected to do too many roles at the same time
psychological stressor: work family conflict
conflict between roles at work and at home, so does this mean when u struggle to balance both family and work?
psychological stressor: emotional labor
regulating your emotions to meet the demands of ur job
- surface acting
- deep acting
- challenge related stressor
- hinderance- related stressor
