6 - online collaboration, supply chain & CRM (H5&8)

Question 1

Challinges in video conferencing

Answer 1

Organization
Technical challenges
Communication & team

Question 2

Web 1.0

Answer 2

One-way

Question 3

Web 2.0

Answer 3

Consumer is content creator

Question 4

Explicit knowledge

Answer 4

deals with objective, rational and technical material

Question 5

Tacit knowledge

Answer 5

is usually in the domain of subjective, cognitive, and experiential learning

Question 6

The semantic web

Answer 6

set of design principles that will allow computers to better index we pages, topcis and subjects

Question 7

Web 3.0

Answer 7

To be centered around mobility and the user information needs

Question 8

What is social media?

Answer 8

• Web 2.0 internet-based applicaions
• Users create service-specific profiles and identities
• Social media facilitate the development of online social networks
• User-generated content

Question 9

Building a digital community

Answer 9

1. connect
   Find and establish a connection with people
2. communicate
   Share information with other people
3. Cooperation
   Contribute to help other achieve their goal
4. Collaboration
   Work together with other people towards a single shared goal

Question 10

Societal changes

Answer 10

Social media & technology
Online collaboration
Societal engagement

Question 11

Governmental changes

Answer 11

Self-reliance
Transparency
Complex organization

Question 12

Opportunities

Answer 12

1. Information exchange between: responding professionals & affected community
2. Collaboration support between: responding professionals & responding compounding community
3. needs & capacity matching between: affected community & responding community

Question 13

Why customer relationships

Answer 13

Widen
Lengthen
Deepen

Question 14

Operational CRM

Answer 14

Sales force automation
Customer service and support
Enterprise marketing management

Question 15

Communication CRM

Answer 15

Marketing
Offers
Communication

Question 16

analytical CRM

Answer 16

Data warehouses
Data mining and visualization
Business intelligence
ERP systems

Question 17

Cllaborative CRM

Answer 17

Methods and technologies to facilitate communication

Question 18

Vendor managed inventory

Answer 18

Vendors track usage en replenish supplies

Question 19

Supply chain efficiency

Answer 19

minimezen cost, ut increased risk of stockout

may sacrifice customer service

Question 20

Supply chain effectiveness

Answer 20

Maximizes likelihood of meeting objectives

Question 21

supply chain visibility

Answer 21

Product tracking

anticipating adverse impacts

Question 22

Supply chain analytics

Answer 22

Monitoring SC performance