6 Decision making to improve human resource performance

Question 1

common human resource objectives include: (5)

Answer 1

diversity
training
talent development
soft HRM
improve employee/employer relations

Question 2

Internal influences on HR objectives and decisions

Answer 2

• Corporate or overall objectives
• Attitudes and beliefs of the senior managers
• Type of product

Question 3

what is soft vs hard hrm

Answer 3

soft- employees are seen as strategic assets to business

hard- employees are seen as tactical assets to business

Question 4

5 parts to hackman and oldham’s job model are

Answer 4

1. skill variety
2. task significance
3. task identity
4. autonomy
5. job feedback

Question 5

influences on organisational design (5)

Answer 5

• managers/leadership style
  -owners
• size of business
• industry/market
  -culture

Question 6

labour productivity formula

Answer 6

total output / number of employees at work

Question 7

span of control

Answer 7

amount of subordinates a manager has

Question 8

a hierarchy in terms of business structure is

Answer 8

number of layers a business has

Question 9

chain of command

Answer 9

how many people between the top of management and the bottom

Question 10

centralisation

Answer 10

• decisions made by senior managers then communicated down

Question 11

decentralisation

Answer 11

• authority to make decisions is delegated

Question 12

pros and cons of centralisation

Answer 12

• quick
• consistency in the business
• needed for control
• miscommunication esp if the business has a tall hierarchy
• lack of motivation
• managers may not understand customers well

Question 13

pros and cons of decentralisation

Answer 13

• motivation
• employees understand customers better
• lack of miscommunication
• inconsistency in the business
• loss of control

Question 14

what is the hr flow

Answer 14

how staff join, develop themselves within and leave a business

Question 15

how do staff join and the two types

Answer 15

recruitment

internal/external

Question 16

how do staff become developed

Answer 16

training

-induction
-on/off the job

Question 17

how do staff leave a business

Answer 17

redeployment and redundancy

Question 18

benefits of highly motivated staff

Answer 18

• labour productivity
• good reputation
• reduced absenteeism and labour turnover
  -improvements in quality

Question 19

maslow’s hierarchy of needs

Answer 19

1. physiological
2. safety
3. social
4. self esteem
5. self actualisation

Question 20

herzberg two factor theory

Answer 20

motivating factors are additional to hygiene factors
-promotion
-responsibility

hygiene factors are needed otherwise would cause dissatisfaction
- pay
-job security

Question 21

Financial methods of motivation include

Answer 21

piece rate
commission
salary schemes
performance-related pay

Question 22

performance related pay is

Answer 22

paying employees based on the completion of a pre-agreed objective

Question 23

non-financial methods of motivating employees

Answer 23

job rotation
job enrichment
teamwork
autonomy
feedback
promotion
training

Question 24

Employee Relations

Answer 24

extent to which there is a positive working relationship between the management of a business and its employees.

Question 25

Trade Unions are

they;

Answer 25

organisations whose role is to represent the interests of employees in a particular industry.

they;
Advise
Represent
Negotiate

Question 26

Works Councils are

Answer 26

group of employee and management representatives who meet regularly to discuss the day to day running of a business

Question 27

implications of high labour turnover

Answer 27

• recruitment and training costs
• low worker satisfaction