6. Configuration Management Database

Question 1

Which role has the ability to create a new CI class? (Select all that apply)

A. admin
B. itil_admin+itil
C. ecmdb_admin
D. app_admin

Answer 1

A. admin

B. itil_admin+itil

Question 2

All technical configuration items extend from what table?

A. [cmdb]
B. [cmdb_ci]
C. [base_config]
D. [base_cmdb]

Answer 2

B. [cmdb_ci]

Question 3

Non-technical configuration items extend from what table?

A. [cmdb]
B. [cmdb_ci]
C. [base_config]
D. [base_cmdb]

Answer 3

A. [cmdb]

Question 4

What do you use to explore the hierarchy and table definitions at each level?

A. Table Explorer
B. CI Class Manager
C. Configuration > Base Items
D. Class Lookup Tool

Answer 4

B. CI Class Manager

Question 5

What table stores CI relationship data?

A. Base Configuration [cmdb]
B. Configuration Item [cmdb_ci]
C. CI Relationship [cmdb_rel_ci]
D. Service [cmdb_ci_service]

Answer 5

C. CI Relationship [cmdb_rel_ci]

Question 6

When importing a spreadsheet containing (business) services and servers, what three transform maps will be required to fully import the CI relationship data?

Answer 6

1. Transform map to populate services in the Service [cmdb_ci_service] table.
2. Transform map to populate servers in the Server [cmdb_ci_server] table.
3. Transform map to populate the relationship between each service and server.

Question 7

Which role has the ability to delete a configuration item (CI)? (Select all that apply)

A. admin
B. itil_admin+itil
C. ecmdb_admin
D. itil

Answer 7

A. admin
B. itil_admin+itil
D. itil

Question 8

What plugins must be activated to use the CMDB Workspace?

A. CMDB CSDM Support
B. CMDB - Business Process
C. CSDM Activation
D. CMDB CI Class Models

Answer 8

A. CMDB CSDM Support

C. CSDM Activation

Question 9

What is a dynamic grouping of configuration items (CIs), based on some common criteria?

Answer 9

Dynamic CI group

Question 10

By default, what is the maximum number of CI’s that a dynamic group can contain?

A. 100
B. 1,000
C. 10,000
D. 100,000

Answer 10

C. 10,000

Question 11

CSDM is which of the following? (Select 5 that apply)

A. Standard terms and definitions
B. Best practice for CMDB Data Modeling and Data Management
C. Implementation/Process guide for ITSM, SPM, APM, etc.
D. Guidance on service modeling
E. Recommended mappings
F. People and process - NOT technology
G. Automatic fix for past mistakes

Answer 11

A. Standard terms and definitions
B. Best practice for CMDB Data Modeling and Data Management
D. Guidance on service modeling
E. Recommended mappings
F. People and process - NOT technology

Question 12

What are the CSDM domains?

Answer 12

Foundation
Design
Build
Manage Technical Services
Sell/Consume

Question 13

Which CSDM domain only contains non-operational, developmental data that is not used in core ITSM applications such as Incident or Problem?

A. Foundation
B. Design
C. Build
D. Sell/Consume

Answer 13

C. Build

Note: This domain is really to bridge into DevOps.

Question 14

How many service offerings can a catalog item be related to?

A. 1
B. 5
C. 10
D. No limit

Answer 14

A. 1

Question 15

What can you use to drive priority, assignments, and approvals for all ITSM processes?

A. CI Relationship
B. Business Service
C. CI meta data
D. Transform map

Answer 15

C. CI meta data