4. Knowledge Management Flashcards
What table are the knowledge bases stored on?
A. [kb_knowledge_base]
B. [kb_knowledge]
C. [knowledge]
D. [kb_uc_can_read_mtom]
A. [kb_knowledge_base]
What table contains knowledge articles?
A. [kb_knowledge_base]
B. [kb_knowledge]
C. [knowledge]
D. [kb_uc_can_read_mtom]
B. [kb_knowledge]
What facilitates the publishing and retirement processes and are set at the knowledge base level?
A. Access controls
B. Client scripts
C. Workflows
D. Background scripts
C. Workflows
What controls who can read and who can contribute to knowledge bases?
A. Workflows
B. UI policy
C. Group manager
D. User Criteria
D. User Criteria
T | F: A single article may not be associated with multiple knowledge bases.
True
When is the Knowledge Version [kb_version] added to the knowledge management module?
A. Included in the baseline
B. When the Knowledge Management - Advanced Installer plugin is enabled
C. When the Knowledge Blocks plugin is enabled
D. When the Knowledge Document plugin is enabled
B. When the Knowledge Management - Advanced Installer plugin is enabled
Which role has the ability to delete a knowledge base?
A. admin
B. knowledge_admin
C. knowledge_manager
D. A knowledge base cannot be deleted
D. A knowledge base cannot be deleted
What happens if there are no user criteria records assigned on the Can Read related list of a knowledge base?
A. The knowledge base is open to the public
B. Only knowledge base managers and owner have access
C. The knowledge base will become inactive
D. The knowledge base will be available to itil users
A. The knowledge base is open to the public
What is mandatory to select when importing Microsoft Word documents as knowledge articles? A. Publish B. Category C. Short Description D. Knowledge Base
D. Knowledge Base
What happens if you select Publish when creating knowledge articles manually or by import?
A. The articles are sent for review
B. The articles are automatically moved to a Published state
C. The articles are sent for approval/s
D. It triggers the publish workflow assigned to the knowledge base
D. It triggers the publish workflow assigned to the knowledge base
Which table tracks articles that have been “attached” to incidents as well as when articles have been viewed?
A. [kb_knowledge]
B. [kb_keyword]
C. [kb_use]
D. [kb_attachments]
C. [kb_use]
Since the ________ release, the Knowledge Management Service Portal plugin is active by default.
A. Madrid
B. New York
C. Rome
D. San Diego
A. Madrid
T | F: The Mobile Agent app allows you to search knowledge articles.
False
The Now Mobile app allows you to search knowledge articles.
Where do knowledge bases have to be added in order for them to be viewed from the Now Mobile application?
The knowledge base/s has to be added to the Mobile Employee Service Portal.
Now Mobile App > Knowledge Bases
T | F: For a streamlined experience for Employee Center users, you can integrate knowledge base categories to Employee Center taxonomies.
True
