6. Complaints Flashcards
1
Q
What are grounds for complaint?
A
Alleged poor treatment Alleged poor performance Rudeness Not listening Failure to comply with job plans Heath problems Fraud Criminal offences
2
Q
How can you protect yourself against complaints?
A
Join a defence organisation
Be aware and follow the GMC’s “good medical practice”
Be aware of the local complaints procedure
Put patients firsts and always try to act in their best interests
Don’t be judgemental
Do not be afraid to get a second opinion
Clinical audit
Peer review
Act responsibly
Do not break the law
3
Q
What is important with dealing with complaints?
A
You have a period of five working days to get the person complaining to agree to resolve the matter informally and gain the complainers agreement and document
4
Q
What may the outcome of a complaint be?
A
Sleepless night Anxiety Dissatisfied patients Litigation Loss of reputation Discipline Loss of job Fitness to practice at the GMC Restrictions on licence Erasure
