5.6 Troubleshooting Print Devices

Question 1

For a locally connected printer that is not able to be found, what do you do?

Answer 1

• Assign the printer a valid IP, subnet mask, gateway, and DNS server
• Join the network with the right SSID and password
• Power off, wait 10 seconds, and power back on

Question 2

Why would you power cycle a printer?

Answer 2

To release printing memory (on any sort of connection)

Question 3

Which printers are easier to detect a paper jam in?

Answer 3

Inkjet and dot matrix

Question 4

What should you do if you hear a grinding noise?

Answer 4

Check the printer for debris, paper tracks, and multiple pieces of paper being pulled through

Question 5

What causes faded printout?

Answer 5

Ink or toner running out

Question 6

A blank page is caused by what?

Answer 6

A software issue

Question 7

Which mode of printing uses less ink and toner?

Answer 7

Draft output mode

Question 8

What do white stripes in laser printers indicate?

Answer 8

An issue with the toner cartridge or drum

Question 9

What does a uniform white stripe on the page indicate in a laser printer?

Answer 9

A problem with the drum

Question 10

What do black stripes indicate?

Answer 10

That the primary charge is dirty or damaged, or the high voltage power supply to the developer unit is malfunctioning

Question 11

How can you fix the black stripe issue?

Answer 11

By troubleshooting the corona wire or replacing the drum and toner cartridge

Question 12

How do you fix a speckling output?

Answer 12

Clean the printer using an approved toner vacuum

Question 13

What do vertical or horizontal lines indicate?

Answer 13

Dirty feed rollers or a dirty photosensitive drum

Question 14

What should you do if the toner is not fusing?

Answer 14

Check the voltage of the fuser and get the proper input voltage

Question 15

What does a double/ghost image indicate?

Answer 15

A drum issue

Question 16

What could cause the incorrect colour to be printed?

Answer 16

A software or printer driver issue

Question 17

How would you fix missing colour?

Answer 17

• Use rubbing alcohol to clean the contacts between the printer and the cartridge
• Replace the printhead

Question 18

What will a blocked or clogged inkjet nozzle produce?

Answer 18

A consistent white line

Question 19

What does the platen (roller) do?

Answer 19

Adjusts the gap between the paper and the printhead to different paper sizes (especially in dot matrix printers)

Question 20

What is the name for any output that is scrambled or encrypted and what can cause this?

Answer 20

Garbled print job; it can be caused by driver problems or fonts

Question 21

Give the name for the software that collects all the print jobs and manages them.

Answer 21

Print queue

Question 22

What does the print monitor do?

Answer 22

• Transmits print job and provides status information
• Monitors toner and ink cartridge levels and notifies when low

Question 23

What does the print spooler do?

Answer 23

Manages the paper printing jobs sent from a computer or a printer server

Question 24

Compare and contrast the print queue and print spooler.

Answer 24

While they are both software installed on the computer, the print queue manages pending print jobs, while the print spooler manages active print jobs