5.6 Troubleshooting Print Devices Flashcards
For a locally connected printer that is not able to be found, what do you do?
- Assign the printer a valid IP, subnet mask, gateway, and DNS server
- Join the network with the right SSID and password
- Power off, wait 10 seconds, and power back on
Why would you power cycle a printer?
To release printing memory (on any sort of connection)
Which printers are easier to detect a paper jam in?
Inkjet and dot matrix
What should you do if you hear a grinding noise?
Check the printer for debris, paper tracks, and multiple pieces of paper being pulled through
What causes faded printout?
Ink or toner running out
A blank page is caused by what?
A software issue
Which mode of printing uses less ink and toner?
Draft output mode
What do white stripes in laser printers indicate?
An issue with the toner cartridge or drum
What does a uniform white stripe on the page indicate in a laser printer?
A problem with the drum
What do black stripes indicate?
That the primary charge is dirty or damaged, or the high voltage power supply to the developer unit is malfunctioning
How can you fix the black stripe issue?
By troubleshooting the corona wire or replacing the drum and toner cartridge
How do you fix a speckling output?
Clean the printer using an approved toner vacuum
What do vertical or horizontal lines indicate?
Dirty feed rollers or a dirty photosensitive drum
What should you do if the toner is not fusing?
Check the voltage of the fuser and get the proper input voltage
What does a double/ghost image indicate?
A drum issue
What could cause the incorrect colour to be printed?
A software or printer driver issue
How would you fix missing colour?
- Use rubbing alcohol to clean the contacts between the printer and the cartridge
- Replace the printhead
What will a blocked or clogged inkjet nozzle produce?
A consistent white line
What does the platen (roller) do?
Adjusts the gap between the paper and the printhead to different paper sizes (especially in dot matrix printers)
What is the name for any output that is scrambled or encrypted and what can cause this?
Garbled print job; it can be caused by driver problems or fonts
Give the name for the software that collects all the print jobs and manages them.
Print queue
What does the print monitor do?
- Transmits print job and provides status information
- Monitors toner and ink cartridge levels and notifies when low
What does the print spooler do?
Manages the paper printing jobs sent from a computer or a printer server
Compare and contrast the print queue and print spooler.
While they are both software installed on the computer, the print queue manages pending print jobs, while the print spooler manages active print jobs
