5.6 – Given a scenario, troubleshoot printers

Question 1

How can a paper jam be resolved? (Select all that apply.)
❍ A. Clear the paper path.
❍ B. Use the right type of paper.
❍ C. Check for damaged rollers.
❍ D. Check for a damaged primary corona wire

Answer 1

A, B, and C. There are several possible reasons why a paper jam might occur. The
paper could be stuck somewhere in the paper path, the paper could be too thick,
or the rollers could be damaged.

Question 2

What is a possible reason for having blank pages come out of a laser printer?
 ❍ A. Failed transfer corona wire
 ❍ B. Failed primary corona wire
 ❍ C. Failed fusing assembly
 ❍ D. Damaged roller

Answer 2

A. If the transfer corona wire has failed, there is no way for the toner to be
“attracted” to the paper, resulting in blank sheets coming out of the printer. It is
also possible for the toner cartridge to fail, causing blank pages to print. This would mean that blank pages could be caused by failures during the developing and transferring stages of the laser printing process, with failures during the
developing stage being more common.

Question 3

What is a possible reason for having black lines on printouts?
 ❍ A. Scratch on the laser printer drum
 ❍ B. Damaged roller
 ❍ C. Damaged transfer corona wire
 ❍ D. Scratch on the fusing assembly

Answer 3

A. A scratch on the laser printer drum can account for black lines showing up on
printouts. Another culprit can be a dirty primary corona wire.

Question 4

Which of the following are usually included in a laser printer maintenance kit?
(Select the two best answers.)
 ❍ A. Rollers
 ❍ B. Image drum
 ❍ C. Toner
 ❍ D. Duplexer
 ❍ E. Fuser

Answer 4

A and E. Maintenance kits usually include things like paper pickup rollers, transfer
rollers, and a fuser. The duplexer, image drum, and toner are parts of the printer
and/or toner cartridges. Toner cartridges are not included in maintenance kits.

Question 5

One of your customers is connected to a standalone printer. The customer says
there is an “out of memory error” when printing large graphic files. What should
you do?
❍ A. Upgrade the hard drive on the computer.
❍ B. Upgrade RAM on the printer.
❍ C. Upgrade RAM on the computer.
❍ D. Reinstall the printer drivers.

Answer 5

B. You should upgrade the RAM on the printer. Large graphic files need a lot of
memory to work with (both on the PC and the printer). But if the PC can send the
file to the printer, it has enough RAM and hard drive space. Printer drivers will not
cause an out of memory error to display on the printer

Question 6

What should you do first when removing a paper jam?
 ❍ A. Take the printer offline.
 ❍ B. Clear the print queue.
 ❍ C. Open all the doors of the printer.
 ❍ D. Turn off the printer.

Answer 6

D. Turn off the printer before you start working inside of the printer. You want to
make sure it is off (and unplugged) before you put your hands inside of it. Taking it
offline is not enough in this case.

Question 7

You have been called to a customer site to perform maintenance on an impact
printer. Which should you consider?
❍ A. Replacing paper, cleaning heating element, removing debris
❍ B. Replacing toner, applying maintenance kit, calibrating, cleaning
❍ C. Replacing ribbon, replacing print head, replacing paper
❍ D. Cleaning heads, replacing cartridges, calibrating, clearing jams

Answer 7

C. Impact printer maintenance procedures include replacing ribbon, replacing
the print head, and replacing paper. Laser printer maintenance includes replacing
toner, applying maintenance kit, calibrating, and cleaning. Thermal printer maintenance includes replacing paper, cleaning heating element, and removing debris.
Inkjet printer maintenance includes cleaning heads, replacing cartridges, calibrating, and clearing jams.

Question 8

Which is the faster option for spooling documents?
❍ A. Print directly to the printer
❍ B. Start printing immediately
❍ C. Start printing after last page is spooled
❍ D. Start printing after the separator page

Answer 8

B. The Start printing immediately option is faster than the Start printing after last
page is spooled option when spooling documents. The Print directly to the printer
option doesn’t use the spooling feature. There is no option named Start printing
after the separator page.

Question 9

How can you immediately stop the Print Spooler service? (Select the three best
answers.)
❍ A. Start printing immediately.
❍ B. Type sc config spooler start= disabled in the Command Prompt.
❍ C. Print directly to the printer.
❍ D. Type net stop spooler in the Command Prompt.
❍ E. Open the Services console window, right-click Print Spooler, and
select Stop.
❍ F. Open the Task Manager, click the Services tab, right-click Spooler,
and select Stop

Answer 9

D, E, and F. To immediately stop (or turn off) the Print Spooler service, we have
several options. We can stop it in the Command Prompt with the net stop
spooler command or the sc stop spooler command. We can also do it in the
Services console window or in the Task Manager. By the way, the answers listed
are based on Windows 10 Pro. Note that in Services we look for “Print Spooler”
and in the Task Manager we look for “Spooler.” The answers Start printing immediately and Print directly to the printer are options for how (or if) documents will be
spooled. While printing directly to the printer does not use the spooler, it doesn’t
turn it off either. Finally, sc config spooler start= disabled will disable the service, but it won’t turn it off—immediately, that is. However, it won’t start the next
time the computer is restarted. Try that command and then the net stop spooler
command to see what I mean. Then, to set everything back to run as normal, type
the following:
sc config spooler start= auto
net start spooler