5.5 Complete the Change Management Effort

Question 1

5.5 Complete the Change Management Effort

Answer 1

The processes in this group reinforce the work in the change management plans, determine the effectiveness of the work, monitor progress, and transition the change initiative to the business. These processes include measuring results and comparing to the expected benefits or business objectives. These processes also include the continuous improvement activities that come from the post-project analysis and lessons learned.

Question 2

The Purpose of Complete the Change Management Effort

Answer 2

The purpose of Complete the Change Management Effort is to document the actions and resources needed to close the change. The close effort is the point at which there is a distinct transition to maintenance or sustaining activities.

Question 3

The Processes of Complete the Change Management Effort

Answer 3

5.5.1 Evaluate the Outcome Against the Objectives
5.5.2 Design and Conduct Lessons Learned Evaluation and Provide Results to Establish Internal Best Practices
5.5.3 Gain Approval for Completion, Transfer of Ownership, and Release of Resources

Question 4

5.5.1 Evaluate the Outcome Against the Objectives

Answer 4

The Change Management effort should include the following actions, as required, to evaluate the outcomes against the objectives:
* Compare the outcomes of the change management effort against the change objectives set at the beginning of the change effort
* Compare the outcomes of the change management effort against project or program objectives (if project or program management is in use)
* Document the outcome of the appropriate comparisons indicating that change efforts met objectives, failed to meet objectives, or exceeded objectives
* Review outcomes with appropriate leaders/stakeholders

Inputs:
* Change Objectives and Goals
* Measurement and Benefit Realization Plan
* Sustainability Plan

Outputs:
* Change Objectives Analysis Outcomes and Next Steps

Question 5

5.5.2 Design and Conduct Lessons Learned Evaluation and Provide Results to Establish Internal Best Practices

Answer 5

The purpose of conducting lessons learned is to evaluate the success or adoption outcomes of the Change Management Program, document what went well, record learnings, and share improvements for future change management programs with other change management practitioners or organizations. This step is conducted by the Change Management Lead in
concert with the project manager (when possible). The final lessons learned evaluation uses the collective feedback of the team and stakeholders/customers to understand the outcome of the change management program and document improvements. It also provides a useful validation of any outstanding change management issues or activities.

Inputs:
* Case for Change
* Success Criteria and Measures
* Change Management Plan

Outputs:
* Lessons Learned Evaluation
* Remediation Plan

Question 6

5.5.3 Gain Approval for Completion, Transfer of Ownership, and Release of Resources

Answer 6

Several activities need to be completed during this final step to formally close the change.
* Gain Approval for Completion
* Transfer Ownership
* Release of Resources

Inputs:
* Change Objectives and Goals
* Measurement and Benefit Realization Plan
* Lessons Learned Report
* Future Strategy Plan
* Agreement on Ownership Transfer
* Resource Release Approval

Outputs:
* Final Summary Report
* Change Initiative Completion