5.3 Stakeholder conflict Flashcards
What will a mediator do?
Identify the facts
Review the evidence
Assess the impacts
Agree the issues to be resolved based upon the stakeholder objectives
Listen to both parties, understand the issues and negotiate a resolution that both parties can agree
What are the benefits of using a mediator?
Avoids conflict if all stakeholder needs can be met
Good reputation
Easier to recruit employees, greater staff retention, motivated workforce
Avoids negative publicity and attracts good publicity
Can attract more customers and hence sales
More support and loyalty from stakeholders
What are the drawback of using a mediator?
By trying to satisfy the needs of all may actually fail to totally meet the needs of any
Can take time and money
Meeting the needs of some may alienate others
May have to compromise business objectives
