5.3 Flashcards
1
Q
What are examples of formal communication?
A
Letters
Reports
Notices
2
Q
What are examples of verbal communication?
A
Telephone calls
Messages
Face-to-face communication
3
Q
What are examples of electronic communication?
A
Email
Text messages
MMS (multimedia messaging service)
Social media
Web pages
Presentation slides
4
Q
What are examples of marketing documentation?
A
Business cards
Press release
Promotional literature
Questionnaires
Data collection sheets
5
Q
What is promotional literature?
A
Annual reports
Brochures
Leaflets
Should be professional and informative
6
Q
What are examples of recruitment documentation?
A
Job description
Person specification
Job advertisement
Application forms
