500-13 Use of Interpreters and Translators

Question 1

Who is the ADA coordinator?

Answer 1

Lieutenant over ADR

Question 2

Who is an informal interpreter?

Answer 2

HPD employee or age appropriate friend/family who can effectively communicate

Question 3

Who certifies civilian employees as a qualified interpreter? Officers?

Answer 3

COH. Language Vendor

Question 4

How many languages are incorporated into the

“I Speak” cards?

Answer 4

38

Question 5

Who should familiarize themselves with the VRI and its operation?

Answer 5

Desk and intake officers, as well as shift supervisors

Question 6

What is a VRI?

Answer 6

Video Remote Interpreting

Question 7

Where shall malfunctions with the VRI be reported? After hours?

Answer 7

Divisional tech coordinator and shift supervisor. Tech Services and shift supervisor

Question 8

When shall supervisors submit work order for malfunctioning VRI?

Answer 8

During their shift

Question 9

What is the dispatch order for a translator?

Answer 9

Officer beat>district. Civilain beat>district, ANY on duty officer. ANY on duty civilian

Question 10

What shall an officer from another division need prior to responding to a call for a translator?

Answer 10

Supervisor approval

Question 11

How shall officers get a qualified employee interpreter if one is not on duty?

Answer 11

contact supervisor to see if one is needed. supervisor contact Command Center to have one assigned

Question 12

Who may approve the use of an off-duty qualified employee interpreter?

Answer 12

Division commander, who must contact Command Center

Question 13

What is DHH?

Answer 13

Deaf or Hard of Hearing

Question 14

What is the process when a DHH requests a DHH interpreter?

Answer 14

Officer contacts Command Center who then contacts the division commander for approval

Question 15

What shall an officer include in ORIs and citations when dealing with DHH or LEP?

Answer 15

Language used, interpreter used or not, interpreter information

Question 16

What shall occur if a qualified employee interpreter is used to assist in an investigation such as an interview?

Answer 16

Audio and Video Record, and notify DHH/LEP of the interpreter’s dual role

Question 17

What are the specific investigations that require a DHH DHH certified interpreter when a DHH person is involved?

Answer 17

Crash with injuries, felony offense, DWI, interrogation with miranda warnings, breath/blood/urine test, minor DUI, sworn statement

Question 18

Who maintains a list of bi-lingual employees and how often do they update the command center?

Answer 18

ESD, quarterly

Question 19

When and who determines if specific vital documents will be translated?

Answer 19

Planning and Data Governance, yearly

Question 20

What if a LEP person seeks information about a HPD document that is not translated?

Answer 20

Dept shall provide oral interpretation for that document

Question 21

How often shall VRI devices be tested?

Answer 21

Once a month

Question 22

Who shall be responsible for the OT compensation for a translator call out?

Answer 22

The interpreting employee’s division