500-13 Use of Interpreters and Translators Flashcards
Who is the ADA coordinator?
Lieutenant over ADR
Who is an informal interpreter?
HPD employee or age appropriate friend/family who can effectively communicate
Who certifies civilian employees as a qualified interpreter? Officers?
COH. Language Vendor
How many languages are incorporated into the
“I Speak” cards?
38
Who should familiarize themselves with the VRI and its operation?
Desk and intake officers, as well as shift supervisors
What is a VRI?
Video Remote Interpreting
Where shall malfunctions with the VRI be reported? After hours?
Divisional tech coordinator and shift supervisor. Tech Services and shift supervisor
When shall supervisors submit work order for malfunctioning VRI?
During their shift
What is the dispatch order for a translator?
Officer beat>district. Civilain beat>district, ANY on duty officer. ANY on duty civilian
What shall an officer from another division need prior to responding to a call for a translator?
Supervisor approval
How shall officers get a qualified employee interpreter if one is not on duty?
contact supervisor to see if one is needed. supervisor contact Command Center to have one assigned
Who may approve the use of an off-duty qualified employee interpreter?
Division commander, who must contact Command Center
What is DHH?
Deaf or Hard of Hearing
What is the process when a DHH requests a DHH interpreter?
Officer contacts Command Center who then contacts the division commander for approval
What shall an officer include in ORIs and citations when dealing with DHH or LEP?
Language used, interpreter used or not, interpreter information
