500-13 Use of Interpreters and Translators Flashcards
Who is the ADA coordinator?
Lieutenant over ADR
Who is an informal interpreter?
HPD employee or age appropriate friend/family who can effectively communicate
Who certifies civilian employees as a qualified interpreter? Officers?
COH. Language Vendor
How many languages are incorporated into the
“I Speak” cards?
38
Who should familiarize themselves with the VRI and its operation?
Desk and intake officers, as well as shift supervisors
What is a VRI?
Video Remote Interpreting
Where shall malfunctions with the VRI be reported? After hours?
Divisional tech coordinator and shift supervisor. Tech Services and shift supervisor
When shall supervisors submit work order for malfunctioning VRI?
During their shift
What is the dispatch order for a translator?
Officer beat>district. Civilain beat>district, ANY on duty officer. ANY on duty civilian
What shall an officer from another division need prior to responding to a call for a translator?
Supervisor approval
How shall officers get a qualified employee interpreter if one is not on duty?
contact supervisor to see if one is needed. supervisor contact Command Center to have one assigned
Who may approve the use of an off-duty qualified employee interpreter?
Division commander, who must contact Command Center
What is DHH?
Deaf or Hard of Hearing
What is the process when a DHH requests a DHH interpreter?
Officer contacts Command Center who then contacts the division commander for approval
What shall an officer include in ORIs and citations when dealing with DHH or LEP?
Language used, interpreter used or not, interpreter information
What shall occur if a qualified employee interpreter is used to assist in an investigation such as an interview?
Audio and Video Record, and notify DHH/LEP of the interpreter’s dual role
What are the specific investigations that require a DHH DHH certified interpreter when a DHH person is involved?
Crash with injuries, felony offense, DWI, interrogation with miranda warnings, breath/blood/urine test, minor DUI, sworn statement
Who maintains a list of bi-lingual employees and how often do they update the command center?
ESD, quarterly
When and who determines if specific vital documents will be translated?
Planning and Data Governance, yearly
What if a LEP person seeks information about a HPD document that is not translated?
Dept shall provide oral interpretation for that document
How often shall VRI devices be tested?
Once a month
Who shall be responsible for the OT compensation for a translator call out?
The interpreting employee’s division
