5. Technology In The Workplace

Question 1

What are the different workplace systems?

Answer 1

1. Customer Relationship Management (CRM) systems
   Online platforms which allow organisations to interact with their customer and clients, quickly and securely.
2. Case management systems
   Designed to assist with the running of cases by managing matters through a central database.
3. Cloud computing and cloud file sharing
   It includes storage, software and databases. It is useful for organisations with staff working in more than one location as it runs from a remote computing server.

Question 2

What are methods of formal communication?

Answer 2

Business reports, presentation, shareholder meetings or business news.

Meetings and recruitment interviews are usually formal in their nature.

Question 3

What are methods of informal communication?

Answer 3

Ad hoc catch ups, colleague to colleague telephone calls and video meetings.

Question 4

What are the positives of Case Handling Systems?

Answer 4

1. Can be used to generate letters and documents
2. Can record attendance notes and telephone attendance notes
3. Useful for other team members if they need to assist in the matter
4. Can be used to generate reports and management information