5 steps of service Flashcards
1
Q
Welcome with warmth
A
Great the table within 2 minutes with a smile, a pot of coffee and a readiness to take the order on the first visit
2
Q
Get the order started
A
Avoid delay between taking the order and sending it to the kitchen
3
Q
Hot food hot!
A
Deliver the food to the table with a sense of urgency. Food delivered in 10 minutes
4
Q
Check in after two bites
A
Confirm the customers are pleased and have everything they need
5
Q
Present the check halfway through the meal
A
Ensure customers are not waiting on us
