5. Managing the Workplace Environment Flashcards
What is employee alignment?
Linking organisational goals to employee’s personal goals in order to reach higher engagement and satisfaction
What are the two influencing factors on employee alignment?
Management style and organisational culture
What was Drucker’s contribution to employee engagement theory?
Management by Objectives
What are the 4 areas of objective setting according to Drucker?
- Profitability
- Management Performance
- Worker Performance
- Public Responsibility
What was Kaplan and Norton’s contribution to employee objectives theory?
The balanced scorecard
What are the 4 key areas of the balanced scorecard?
- Financial
- Customer
- Internal Process
- Innovation and learning
What are the 4 steps in managing people performance?
- Identify assessment criteria
- Agree Performance levels
- Monitor and control
- Periodic appraisals
What is an appraisal?
A systematic review and assessment of an employee’s performance, potential and training needs
What are the 3 purposes of appraisal?
- Reward review
- Performance review
- Potential review
What is the critical factor in appraisal?
Feedback
What are the 3 formats of appraisal?
- Manager Led
- Self Led
- Multi source (360 degree)
What are the 6 reasons that appraisal may be ineffective?
- Confrontational
- Judgemental
- Seen as an informal chat
- Seen as a bureaucratic step
- Only and annual event
- Focus on recent events only
What are the 4 categories of performance based reward?
- Performance related pay
- Profit based approaches (etc. bonus)
- Equity based approaches (etc. shares)
- Non Financial (etc. Thank You cards)
What are the 2 options when employee performance is poor?
- Improved performance plan
- Termination of contract
What is conciliation?
Parties meet for informal discussion to resolve a dispute
What is mediation?
A mediator is provided to hear the dispute and make recommendations
What is arbitration?
An arbitrator is appointed who will make a binding ruling over the dispute
What are the generally accepted steps of escalating poor employee performance or behaviour?
- Informal talk
- Informal oral warning
- Formal Warning
- Final written warning
- Suspension
- Dismissal
What are the 5 best practices for managers in relation to the disciplinary process?
- Ensure all staff are familiar with disciplinary procedures
- Act quickly
- Be Consistent
- Remain impersonal
- Respect Privacy
