5 Leading When Tragedy Strikes Flashcards
death is a critical time for leaders, who have a brief window to influence the organization for good—
or lose a chance forever
leadings about respecting the dead and helping the organization grief, not…
about how the leader feels. Death announces to good leaders that it’s time to leave the living.
a leader, especially one in dangerous or high risk enterprise where trust is important, has to demonstrate to the members of the organization that he….
he respects them and holds their well-being in high regard. People watch leaders in the presence of the dead very carefully, because the dead are the most vulnerable members of any organization: they can’t defend themselves, and the project instance of the human soul.
you reach every member of your organization by the way you…
treat the dead
the things that, typically, leaders need to be told about whenever they occur 6
- death or hospitalization of member/ family member
- life-threatening, lost time accident
- major theft or felony crime
- significant threat to the organization’s core mission
- legal action or credible legal exposure
- organizational exposure in the media
what are the reasons that major events should be reported to the CEO
- reminds senior leader that he is in charge of human beings, a point that can be lost in the dizzying array of managerial responsibility
- drives the right behaviors by subordinate leaders
- there are times when decisions that influence the organization have to be made from the top
what message does the last promise of the warriors oath “I will never leave a fallen comrade” send?
it sends an important messing to peers and followers: you count even than death
inspiration is achieved by exceeding people’s expectations. There is no better time to exceed expectations than…
when an employee or follower is grieving and perhaps their saddest point in their lives
as leaders engage followers during tragedy, it is critically important that they remain
humble and unassuming in all aspects of the process. it may seem simple, but many of us are accustomed to being in charge and visible in most aspects of our organizational work.
over the three aspects of the service of the service, that allowed the organization to move on
- representation of the bodies of the deceased
- recognition of the deceased
- acceptance of the death
ceremonial techniques recognizing the deceased should tailored to each organization and the best will have three distinct characteristics noted:
- representation of the body
- recognize and celebrate the lives of the dead
- gently orient mourners on the organization and its future
any large organization with some number of employees over time. As time passes, the proper recognition remembrance will add resilience and character to the organization far beyond similar groups that..
do nothing or minimally acknowledge the losses
for leaders, especially commanders there is no event more important to the preservation of unit, than
a soldiers memorial service
the right leader preparation action normally gets the organization through its collective pain, grief, and anger but takes the organization to
a higher level of cohesion and solidarity
to undercut up in her own emotions when dealing with crisis for tragedy….
Leading is about respecting the dead in helping the organization grieve, not about how you as the leader feel
