2 In Extremis Lessons for Business and Life

Question 1

Authentic leadership, with its emphasis on the development of hope, resilience, and optimism, gets at the heart of what is important to followers. Authentic leaders, whose behavior often reveals a heightened moral and ethical perspective…

Answer 1

earn the trust of followers who interpret their motives in a positive way

Question 2

In business, leadership is sometimes inappropriately treated as merely a skill or ability, a mechanical array of actions to increase effectiveness of individuals and consequently improve the performance of the organization. Such an approach is _____ because the primary motivation is known to be profit-based, and as a result doesn’t work very well

Answer 2

inherently transactional

Question 3

_____ is the price of entry for anyone hoping to take a leadership role

Answer 3

competence

Question 4

elite business people live in a world where ____ is a commodity

Answer 4

trust…. lack of trust is organizational poison in business

Question 5

The unique in extremis pattern of inherent motivation, learning orientation, shared risk, and common lifestyle described in detail in Chapter 1 may never be as universal as…

Answer 5

competence , trust, and loyalty among most organizational leaders

Question 6

When leaders find themselves among followers who are highly motivated for any reason, those leaders should not rest in the comfort caused by their followers excitement and dedication. Instead the leader should pay extra attention to precursors to learning, such as awareness of the _____, ____, ____, and outcome analysis. They should focus the motivated crew on new solutions, problems that might seem impossible to solve, or unresolved issues

Answer 6

environment, creativity, critical thinking,

Question 7

for an average leader motivation is a way to make people work harder, but for an outstanding leader …

Answer 7

motivation is a way to help people work smarter

Question 8

the willingness to assume personal risk is an unmistakable nonverbal cue that….

Answer 8

the leader has confidence in a given course of action and is willing to put as much on the line as the other person he is leading

Question 9

to be the best leader you can be, especially in high stakes situations, you’ll gain the most trust and loyalty by demonstrating ____

Answer 9

by demonstrating in tangible ways that both risk and reward are distributed fairly, and that much of the risk your own

Question 10

Lieut. Hughes action in Najaf de-escalated a potentially disastrous confrontation what in Extremis traits did he exhibit (bullet points)

Answer 10

1. tactically competent and culturally aware
2. shared risk, at the front of the formation
3. focus on communicating externally
4. focused outward rather than internally on his emotions
5. is competence engendered trust, enabling his men to feel safe taking a knee when faced with hostile crowd

Question 11

dangerous settings often occur in

Answer 11

mixed cultural context

Question 12

the leaders expression of humility influences followers in much the same way. Such messages are enormously powerful because they reflect the leaders lack of ego investment and willing commitment to followers in the organization, which establishes a basis for____

Answer 12

trust and loyalty

Question 13

among outstanding leaders, however, selflessness and humility are ___

Answer 13

internalized part of their character; they are characteristics, not techniques.

Question 14

If lifestyles reflect values, then a common lifestyle reflects common values. And common values are key to…

Answer 14

resilient, high functioning organizations

Question 15

Leader competence is often at the root of loyalty and trust problems, and can’t be fixed with a trip to rock climbing school. Use care to identify the root cause of trust and loyalty issues, and never forget…

Answer 15

that competence may be essential, if not sufficient, characteristic of a great leader.

Question 16

when leaders demonstrate competence, they are developing

Answer 16

trust and loyalty

Question 17

leaders need to take time and effort to show followers what they’re good at and why followers should be confident in the leader’s ability. Use care, however, never to…

Answer 17

upstage or embarrass someone else as you demonstrate competence. In the end, leadership is about the success of your people, not about you.

Question 18

Competence has always been recognized as a valued leader attribute …and trust and loyalty are obvious important in the leader follower relationships. But the real lesson is

Answer 18

that the three or inextricably intertwined

Question 19

How people act when things look bad is an indication of their fundamental relationship with the organization and their leadership. Adversity…

Answer 19

adversity unifies a strong team and destroys a week one

Question 20

the Iraqi soldiers who surrendered from underneath their leaders illustrates

Answer 20

adversity destroying the weak team, how people are react when things look bad is an indication of the fundamental relationship with the organization

Question 21

Bovender characterized the unification of the Hospital Corporation of America (HCA) under incredibly adverse conditions of Katrina as a result of four elements:

Answer 21

1. commitment- HCA’s commitment to their patient’s as a guiding value insured the right decisions were made at a personal, team, and organizational levels
2. empowerment- HCA’s response was incredibly decentralized and empowered locally… rather lose lawsuits come out with people respecting the institution
3. responsibility- did not wait for government assistance, did what was required, airlifted patients out
4. communication- email was their primary mode of communication in the everybody list kept people informed

Question 22

you’re not a leaderless people depend on you for…

Answer 22

purpose, motivation, and direction

Question 23

to use in Extremis lessons in business, other people’s money has to become a proxy for

Answer 23

other people’s lives

Question 24

the CEO of a major University Hospital had to deal with the malpractice death. He used the life altering aspects of the situation to drive constructive behavior in his organization

Answer 24

1. identify- look for weakness throughout the organization
2. diversify- solve the problem throughout the organization, not just the area initial affected
3. articulate- change the organizational culture
4. expand- analyze other practices and procedures

Question 25

organizations that are not under stress can be headed by relatively poor leader and neither the organization or the leader may realize until…

Answer 25

a crisis occurs

Question 26

leaders must establish crisis quality credibility and influence on a daily basis…

Answer 26

before pressures brought to bear on the organization

Question 27

what are the basic tools of human resource management

Answer 27

remuneration
 reward
 working conditions
 job security
 benefits

Question 28

leaders should endeavor to make organizations work independent of the ______ for people to come to work. Such strategies collapse once the people in the organization felt threatened

Answer 28

transactional, managerial imposed motivations

Question 29

choose people who want to lead not

Answer 29

those who just wish to advance

Question 30

in extremist leadership is not a panacea or universally appropriate leadership style, it can…

Answer 30

inform leaders approach to problem solving in business, the social sector, and challenging crisis

Question 31

motivation is most powerful when it’s paired with

Answer 31

an emphasis on learning