2 In Extremis Lessons for Business and Life Flashcards
Authentic leadership, with its emphasis on the development of hope, resilience, and optimism, gets at the heart of what is important to followers. Authentic leaders, whose behavior often reveals a heightened moral and ethical perspective…
earn the trust of followers who interpret their motives in a positive way
In business, leadership is sometimes inappropriately treated as merely a skill or ability, a mechanical array of actions to increase effectiveness of individuals and consequently improve the performance of the organization. Such an approach is _____ because the primary motivation is known to be profit-based, and as a result doesn’t work very well
inherently transactional
_____ is the price of entry for anyone hoping to take a leadership role
competence
elite business people live in a world where ____ is a commodity
trust…. lack of trust is organizational poison in business
The unique in extremis pattern of inherent motivation, learning orientation, shared risk, and common lifestyle described in detail in Chapter 1 may never be as universal as…
competence , trust, and loyalty among most organizational leaders
When leaders find themselves among followers who are highly motivated for any reason, those leaders should not rest in the comfort caused by their followers excitement and dedication. Instead the leader should pay extra attention to precursors to learning, such as awareness of the _____, ____, ____, and outcome analysis. They should focus the motivated crew on new solutions, problems that might seem impossible to solve, or unresolved issues
environment, creativity, critical thinking,
for an average leader motivation is a way to make people work harder, but for an outstanding leader …
motivation is a way to help people work smarter
the willingness to assume personal risk is an unmistakable nonverbal cue that….
the leader has confidence in a given course of action and is willing to put as much on the line as the other person he is leading
to be the best leader you can be, especially in high stakes situations, you’ll gain the most trust and loyalty by demonstrating ____
by demonstrating in tangible ways that both risk and reward are distributed fairly, and that much of the risk your own
Lieut. Hughes action in Najaf de-escalated a potentially disastrous confrontation what in Extremis traits did he exhibit (bullet points)
- tactically competent and culturally aware
- shared risk, at the front of the formation
- focus on communicating externally
- focused outward rather than internally on his emotions
- is competence engendered trust, enabling his men to feel safe taking a knee when faced with hostile crowd
dangerous settings often occur in
mixed cultural context
the leaders expression of humility influences followers in much the same way. Such messages are enormously powerful because they reflect the leaders lack of ego investment and willing commitment to followers in the organization, which establishes a basis for____
trust and loyalty
among outstanding leaders, however, selflessness and humility are ___
internalized part of their character; they are characteristics, not techniques.
If lifestyles reflect values, then a common lifestyle reflects common values. And common values are key to…
resilient, high functioning organizations
Leader competence is often at the root of loyalty and trust problems, and can’t be fixed with a trip to rock climbing school. Use care to identify the root cause of trust and loyalty issues, and never forget…
that competence may be essential, if not sufficient, characteristic of a great leader.
when leaders demonstrate competence, they are developing
trust and loyalty
leaders need to take time and effort to show followers what they’re good at and why followers should be confident in the leader’s ability. Use care, however, never to…
upstage or embarrass someone else as you demonstrate competence. In the end, leadership is about the success of your people, not about you.
Competence has always been recognized as a valued leader attribute …and trust and loyalty are obvious important in the leader follower relationships. But the real lesson is
that the three or inextricably intertwined
How people act when things look bad is an indication of their fundamental relationship with the organization and their leadership. Adversity…
adversity unifies a strong team and destroys a week one
the Iraqi soldiers who surrendered from underneath their leaders illustrates
adversity destroying the weak team, how people are react when things look bad is an indication of the fundamental relationship with the organization
Bovender characterized the unification of the Hospital Corporation of America (HCA) under incredibly adverse conditions of Katrina as a result of four elements:
- commitment- HCA’s commitment to their patient’s as a guiding value insured the right decisions were made at a personal, team, and organizational levels
- empowerment- HCA’s response was incredibly decentralized and empowered locally… rather lose lawsuits come out with people respecting the institution
- responsibility- did not wait for government assistance, did what was required, airlifted patients out
- communication- email was their primary mode of communication in the everybody list kept people informed
you’re not a leaderless people depend on you for…
purpose, motivation, and direction
to use in Extremis lessons in business, other people’s money has to become a proxy for
other people’s lives
the CEO of a major University Hospital had to deal with the malpractice death. He used the life altering aspects of the situation to drive constructive behavior in his organization
- identify- look for weakness throughout the organization
- diversify- solve the problem throughout the organization, not just the area initial affected
- articulate- change the organizational culture
- expand- analyze other practices and procedures
organizations that are not under stress can be headed by relatively poor leader and neither the organization or the leader may realize until…
a crisis occurs
leaders must establish crisis quality credibility and influence on a daily basis…
before pressures brought to bear on the organization
what are the basic tools of human resource management
remuneration reward working conditions job security benefits
leaders should endeavor to make organizations work independent of the ______ for people to come to work. Such strategies collapse once the people in the organization felt threatened
transactional, managerial imposed motivations
choose people who want to lead not
those who just wish to advance
in extremist leadership is not a panacea or universally appropriate leadership style, it can…
inform leaders approach to problem solving in business, the social sector, and challenging crisis
motivation is most powerful when it’s paired with
an emphasis on learning
