5(i)

Question 1

Lewin’s Three-step Change Model

Answer 1

Lewin’s Three-step Change Model is a process that can be used by a business to implement change successfully.

Question 2

The unfreeze step

Answer 2

The unfreeze step involves moving a business to a state where stakeholders are prepared to undergo change.

• raise concerns
• hold meetings

Question 3

The change step

Answer 3

The change step involves moving a business towards its desired state.

• can use the low risk strategies

Question 4

The refreeze step

Answer 4

The refreeze step involves ensuring a change is sustained within a business for the long term.

• new policies
• rewrite job descriptions