5

Question 1

leadership in change management

Answer 1

is the ability to positively influence and motivate employees towards achieving business objectives during transformation.

Question 2

leadership in change management
Demonstrates :

Answer 2

• Build a shared vision by informing employees prosof change, as well as consof not changing.
  • Provide ongoing communication with clear instructions to employees of the change
  • Provide ongoing support eg. counselling

Question 3

managers strategies to respond to KPIS P1

Answer 3

staff training
staff motivation
change in management styles or skills
increased investment in technology
improving quality in production
Initiating lean production techniques

Question 4

staff training

Answer 4

employees with the knowledge and skills respond to perform work tasks.

Question 5

how staff training impacts KPI

Answer 5

⬇️
number of customer complaints
number of workplace accidents
⬆️
number of sales
rate of productivity growth

Question 6

staff motivation

Answer 6

is managers implenting strategies that seek to drive employees to work towards the achievement of business objectives.

Question 7

how staff motivation impacts KPI

Answer 7

⬇️
level of staff turnover
rates of staff absenteeism

Question 8

change in management styles or skll

Answer 8

is manages altering their way of directing and interacting with staff.

Question 9

how change in management styles or skills impact KPIS

Answer 9

⬇️
Level of staff turnover
rates of staff absenteeism
⬆️
rate of productivity growth
net profit figures

Question 10

increased investment in technology

Answer 10

is the implementation of automated and computerised processes for production and operations.

Question 11

how increased investment in technology impact KPI

Answer 11

⬆️
number of sales
net profit figures

Question 12

improving quality in production

Answer 12

is the implementation of processes that increase the perceived value of a product or service..

Question 13

how improving quality in production impacts KPI

Answer 13

⬇️
number of customer complaints
⬆️
number of sales
net profit figures
percentage of market share

Question 13

Imitating lean production techniques

Answer 13

is adopting approaches that reduce waste in production while increasing the value of goods to the customer.

Question 14

how initiating lean products impacts KPI

Answer 14

⬆️
rate of productivity growth
net profit figures
⬇️
level of wastage

Question 15

management strategies to respond to KPIS - 2

Answer 15

cost cutting
redeployment of resources

Question 16

cost cutting

Answer 16

is the process of reducing business expenses.

Question 17

A business can cut costs by:

Answer 17

• merging staff roles to reduce the number of employees required.
• shutting down business locations that do not add significant value.

Question 18

how cost cutting impacts KPI

Answer 18

⬆️
net profit figures
rate of market percentage
⬇️
levels of wastage

Question 19

redeployment of resources

Answer 19

is the reallocation of natural, labour and capital materials to different areas of the business to improve their effectiveness and productivity.

Question 20

redeployment as resources

Answer 20

Redeployment of labour resources is the transfer of an employee to another job within the business or an associated entity.

Redeployment of capital resources is using money or other assets for a different purpose than the one they were originally intended for.

Redeployment of natural resources is reusing and repurposing of raw materials.

Question 21

how redeployment of resources impacts KPI

Answer 21

⬆️
net profit figures
rate of productivity growth
⬇️
levels of wastage

Question 21

new business opportunities s

Answer 21

new locations
online sales
Differentiation
exporting

Question 22

new locations

Answer 22

A business can build new business opportunities by opening new branches or outlets in new locations.

Question 23

online sales

Answer 23

A business can potentially increase their domestic and global sales by selling their products online.

Question 24

Differentiation

Answer 24

can gain new business opportunities domestically by differentiating their products or services. globally if it is combined with either new locations, online sales or exporting. Differentiation is the strategy of offering unique products or services that meet the needs of customers that are currently unmet or under-served.

Question 25

Differentiation There are several ways a business can differentiate products or services including:

Answer 25

• introducing technological improvements • implementing innovations such as new flavours

Question 26

exporting

Answer 26

is a specific method a business can use to grow globally. Instead of opening new overseas locations, the goods or services can be sold through local distributors and retailers.

Question 27

Senge's learning organisation

Answer 27

systems thinking mental models shared vision personal mastery team learning

Question 28

system thinking

Answer 28

is the ability to understand the interrelationships between different areas of a business.

Question 29

system thinking in senge's viewpoint

Answer 29

Is a principle where a manager analyses a business as a whole rather than separate parts. Is understanding that a business is connected to structures outside of it, such as their own industry or the wider economy.

Question 30

mental models

Answer 30

is challenging the pre-existing assumptions and beliefs that people have about a business and its practices.

Question 31

mental models in senge's viewpoint

Answer 31

is a principle challenges current beliefs, behaviours and values. This can encourage employees to be more open to change and improve the business’s ability to implement change successfully.

Question 32

shared vision

Answer 32

is an aspirational description of what a business and its members would like to achieve.

Question 33

shared vision in senge's viewpoint

Answer 33

is applied when a manager develops and promotes a mission that all employees can believe in.

Question 34

personal mastery

Answer 34

is encouraging individual development and learning through business activities.

Question 35

personal mastery in senge's viewpoint

Answer 35

Opportunities for self-assessment to determine strengths and weaknesses could be provided to employees who can then choose which areas they would like to improve.

Question 36

team learning

Answer 36

encourages individuals to combine their strengths and abilities to continuously grow together.

Question 37

team learning in senges viewpoint

Answer 37

people working together develop skills faster. Allowing employees to combine their knowledge and skills, mainly effective decisions.

Question 38

LOW-RISK STRATEGIES TO OVERCOME EMPLOYEE RESISTANCE

Answer 38

Low-risk strategies Communication as a low-risk strategy Empowerment as a low-risk strategy Support as a low-risk strategy incentives as a low-risk strategy

Question 39

Low-risk strategies

Answer 39

are gradual management approaches that encourage employees to accept and participate in a business change.

Question 40

Communication as a low-risk strategy

Answer 40

is managers initiating open and honest two-way communication with employees so they are fully aware of the reasons, impacts and their roles in an upcoming change.

Question 41

Empowerment as a low-risk strategy

Answer 41

is managers providing employees with increased responsibility and authority during times of change.

Question 42

Support as a low-risk strategy

Answer 42

s providing employees with assistance as they move from current to new practices.

Question 43

Incentives as a low-risk strategy

Answer 43

is managers providing financial or non-financial rewards to encourage employees to support change.

Question 44

high risk strategies to overcome employee resistance

Answer 44

manipulation threat

Question 45

high risk strategy

Answer 45

are autocratic management approaches used to influence employees to quickly accept and follow a business change.

Question 46

manipulation as a high risk strategy

Answer 46

is influencing employees to follow a proposed change by providing incomplete and deceptive information about the proposed change.

Question 47

threat as a high risk strategy

Answer 47

is forcing employees to follow a proposed change by stating that they may or will cause harm to them if they fail to follow the change.

Question 48

threat as a high risk strategy extended

Answer 48

Examples of threat include: • dismissal • reduction of wages or paid working hours • poor employer references • physical harm • loss of promotion

Question 49

LEWIN'S THREE STEP CHANGE MODEL

Answer 49

unfreeze step change step refreeze step

Question 50

unfreeze step

Answer 50

moves a business to a state where stakeholders are prepared to undergo change.

Question 51

change step

Answer 51

moves the business towards the desired state.

Question 52

refreeze step

Answer 52

ensures the change is sustained within the business for the long term.