3

Question 1

operation management

Answer 1

is coordinating and organising the activities involved and produced the goods and services that a business sells to customers. reduces the amount of time taken in producing a good or service with the fewer resources, without impacting the overall quality of the final product.

Question 2

key elements of an operations system

Answer 2

inputs
outputs
processes

Question 3

inputs

Answer 3

are the resources used by a business to produce goods and services.

Question 4

what does input include

Answer 4

labour resources
time
raw materials
equipment and machinery
electricy
information

Question 5

processes

Answer 5

are the action performed by a business to transform their inputs into outputs.
Processes will different for each business dependency on what the business in producing .

Question 6

what does processes include

Answer 6

mixing
designing
computing
assembling

Question 7

outputs

Answer 7

are the final goods or services produced as a result of a business’s operations system within are delivered to consumers.

Question 8

manufacturing and service businesses

Answer 8

Manufacturing business utilise their operations systems to produce physical goods.

Question 9

characteristics of a manufacturing and service business

Answer 9

production process
Occurrence of production and consumption
customer contact
tangibility
storability
Consistency

Question 10

Characteristics of a manufacturing business - production process

Answer 10

highly automated processes that are capital initiative

Question 11

Characteristics of a manufacturing business - occurrence of production and consumption

Answer 11

production and consumption of the goods occur at seperate times.

Question 12

Characteristics of a manufacturing business - customer contact

Answer 12

often have a low degree of customer contact during production, as the production stage in separated from consumption

Question 13

Characteristics of a manufacturing business - tangibility

Answer 13

the outputs produced by a manufacturing business are tangible .

Question 14

Characteristics of a manufacturing business - storability

Answer 14

the outputs produced by a manufacturing business can be stored in intensity

Question 15

service business

Answer 15

involve their operation systems to produce intangible products. Services are intangible products that are provided by individuals with speculated experience.

Question 16

characteristics of service business - production process

Answer 16

tend to have production processes that are labour intensive

Question 17

characteristics of service business - occurrence of production and consumption

Answer 17

production and consumption of the service occur simultaneously

Question 18

characteristics of service business - customer contact

Answer 18

have a high degree of customer contact during production and consumption occur simultaneously

Question 19

characteristics of service business - tangibility

Answer 19

the outputs produced by a service business are intangible

Question 20

characteristics of service business - storability

Answer 20

the output produced by a service business are not able to be stored in inventory

Question 21

characteristics of service business - consistency

Answer 21

services usuals are not instantly reduced specifically to individual customer needs.

Question 22

Technological strategies

Answer 22

computer aided design
computer aided manufacturing
automated production lines
website development

Question 23

computer aided design

Answer 23

is a digital design toll that enables businesses to generate and modify techniques illumination of a product.

Question 24

computer aided manufacturing

Answer 24

is software used to control and direct the production process by controlling machinery and equipment through a computer.

Question 25

automated production lines

Answer 25

are machinery and equipment which are arranged in a sequence and the product is developed as it proceeds through each step

Question 26

website development

Answer 26

is the creation and improvement of online web pages controlled by a business that customers can use to discover information about the business and purchase their goods or services at any time.

Question 27

material strategies

Answer 27

forecasting
master production schedule
master requirement policy
just in time

Question 28

forecasting

Answer 28

is a materials planning tool that predicts customer demand for an upcoming
period using past data and market trends.

Question 29

master production schedule

Answer 29

is a plan that outlines what a business intends to produce, in its specific quantities, within a set period of time.

Question 30

master requirement planning

Answer 30

is a process that itemises the types and quantities
of materials required to meet production targets set out in the master production schedule.

Question 31

just in time

Answer 31

is an inventory control approach that delivers the correct type and quantity of materials as soon as they are needed for production.

Question 32

quality strategies

Answer 32

quality control
quality assurance
total quality management

Question 33

quality control

Answer 33

is inspections at various stages of the production process to ensure products meet designated standards and unsatisfactory products are discarded.
1 Standards of quality are established.
2 Inspections are regularly conducted.
3 A good or service is compared against set standards.
4 A good or service is removed if it does not meet the set standards.
5 The cause of the error is fixed to prevent further errors.

Question 34

quality assurance

Answer 34

s a business achieving a certified standard of quality in its production after
an independent body assesses its operations system.

Question 35

total quality management

Answer 35

is a holistic approach where all employees are committed
to continuously improving a business’s operations system to enhance the quality for customers.

Question 36

lean management and waste minimisation

Answer 36

waste minimisation
lean management
pull
one piece flow
takt
zero deflects

Question 37

waste minimisation

Answer 37

is the process of reducing the amount of unused material, time or
labour within a business.

Question 38

lean management

Answer 38

is the process of systematically reducing waste in all areas of production
while improving customer value.

Question 39

pull

Answer 39

is customers determining the amount of products a business should produce for sale.

Question 40

takt

Answer 40

is synchronising production steps to meet customer demand.

Question 41

one piece flow

Answer 41

is a single product moving through all stages of production one at a time.

Question 42

zero deflects

Answer 42

is preventing defects from occurring in the production process.

Question 43

global considerations

Answer 43

supply chain management
global sourcing of inputs
overseas manufacture
global outsourcing

Question 44

supply chain management

Answer 44

is the coordination of the flow of goods and services from raw materials to delivering final products to customers.

Question 45

global sourcing of inputs

Answer 45

is acquiring raw materials or resources from overseas suppliers.

Question 46

overseas manufacture

Answer 46

is producing goods or services in a location outside of a business’s
headquarters country.

Question 47

global outsourcing

Answer 47

is transferring specific business activities to an external business in an
overseas country.

Question 48

google

Answer 48

Google is a huge business with over 135 thousand employees. However they still make an effort to go above and beyond in CSR
Currently, google is carbon neutral which means for every carbon dioxide metric tonne (co2e) they will plant trees or use renewable power sources to offset their carbon usage
By 2030 they aim to be completely carbon neutral using completely renewable energy in their offices.