3 Flashcards
operation management
is coordinating and organising the activities involved and produced the goods and services that a business sells to customers. reduces the amount of time taken in producing a good or service with the fewer resources, without impacting the overall quality of the final product.
key elements of an operations system
inputs
outputs
processes
inputs
are the resources used by a business to produce goods and services.
what does input include
labour resources
time
raw materials
equipment and machinery
electricy
information
processes
are the action performed by a business to transform their inputs into outputs.
Processes will different for each business dependency on what the business in producing .
what does processes include
mixing
designing
computing
assembling
outputs
are the final goods or services produced as a result of a business’s operations system within are delivered to consumers.
manufacturing and service businesses
Manufacturing business utilise their operations systems to produce physical goods.
characteristics of a manufacturing and service business
production process
Occurrence of production and consumption
customer contact
tangibility
storability
Consistency
Characteristics of a manufacturing business - production process
highly automated processes that are capital initiative
Characteristics of a manufacturing business - occurrence of production and consumption
production and consumption of the goods occur at seperate times.
Characteristics of a manufacturing business - customer contact
often have a low degree of customer contact during production, as the production stage in separated from consumption
Characteristics of a manufacturing business - tangibility
the outputs produced by a manufacturing business are tangible .
Characteristics of a manufacturing business - storability
the outputs produced by a manufacturing business can be stored in intensity
service business
involve their operation systems to produce intangible products. Services are intangible products that are provided by individuals with speculated experience.
characteristics of service business - production process
tend to have production processes that are labour intensive
characteristics of service business - occurrence of production and consumption
production and consumption of the service occur simultaneously
characteristics of service business - customer contact
have a high degree of customer contact during production and consumption occur simultaneously
characteristics of service business - tangibility
the outputs produced by a service business are intangible
characteristics of service business - storability
the output produced by a service business are not able to be stored in inventory
characteristics of service business - consistency
services usuals are not instantly reduced specifically to individual customer needs.
Technological strategies
computer aided design
computer aided manufacturing
automated production lines
website development
computer aided design
is a digital design toll that enables businesses to generate and modify techniques illumination of a product.
computer aided manufacturing
is software used to control and direct the production process by controlling machinery and equipment through a computer.
automated production lines
are machinery and equipment which are arranged in a sequence and the product is developed as it proceeds through each step
website development
is the creation and improvement of online web pages controlled by a business that customers can use to discover information about the business and purchase their goods or services at any time.
material strategies
forecasting
master production schedule
master requirement policy
just in time
forecasting
is a materials planning tool that predicts customer demand for an upcoming
period using past data and market trends.
master production schedule
is a plan that outlines what a business intends to produce, in its specific quantities, within a set period of time.
master requirement planning
is a process that itemises the types and quantities
of materials required to meet production targets set out in the master production schedule.
just in time
is an inventory control approach that delivers the correct type and quantity of materials as soon as they are needed for production.
quality strategies
quality control
quality assurance
total quality management
quality control
is inspections at various stages of the production process to ensure products meet designated standards and unsatisfactory products are discarded.
1 Standards of quality are established.
2 Inspections are regularly conducted.
3 A good or service is compared against set standards.
4 A good or service is removed if it does not meet the set standards.
5 The cause of the error is fixed to prevent further errors.
quality assurance
s a business achieving a certified standard of quality in its production after
an independent body assesses its operations system.
total quality management
is a holistic approach where all employees are committed
to continuously improving a business’s operations system to enhance the quality for customers.
lean management and waste minimisation
waste minimisation
lean management
pull
one piece flow
takt
zero deflects
waste minimisation
is the process of reducing the amount of unused material, time or
labour within a business.
lean management
is the process of systematically reducing waste in all areas of production
while improving customer value.
pull
is customers determining the amount of products a business should produce for sale.
takt
is synchronising production steps to meet customer demand.
one piece flow
is a single product moving through all stages of production one at a time.
zero deflects
is preventing defects from occurring in the production process.
global considerations
supply chain management
global sourcing of inputs
overseas manufacture
global outsourcing
supply chain management
is the coordination of the flow of goods and services from raw materials to delivering final products to customers.
global sourcing of inputs
is acquiring raw materials or resources from overseas suppliers.
overseas manufacture
is producing goods or services in a location outside of a business’s
headquarters country.
global outsourcing
is transferring specific business activities to an external business in an
overseas country.
Google is a huge business with over 135 thousand employees. However they still make an effort to go above and beyond in CSR
Currently, google is carbon neutral which means for every carbon dioxide metric tonne (co2e) they will plant trees or use renewable power sources to offset their carbon usage
By 2030 they aim to be completely carbon neutral using completely renewable energy in their offices.
