4a Software-Based Training ***

Question 0

All staff in the wedding outfitter’s business need to undergo training in the use of the new stock control system.

Discuss the use of software based training for this purpose

Answer 0

The candidate is able to discuss clearly the impact and consequences. Candidates will show a detailed level of understanding and be able to explain in detail both the impacts and consequences of more than one position.
Logical arguments are produced to demonstrate a clear understanding of the question. Ideas will be expressed clearly and fluently using specific knowledge to support and inform the discussion.
There may be a reasoned conclusion.
Subject specific terminology will be used accurately and appropriately.

Points for discussion may include for example;
 user names and IDs to record progress and module completion
 automatic marking of submitted assignments
 multimedia
 own pace learning
 differing learning styles
 interactive quizzes

Possible Impacts may include for example:
 feedback to individual student to indicate whether answers are correct or not
 feedback to the tutor so progress and module completion can be monitored
 individual assignment setting and deadlines
 self motivation

Possible Consequences for discussion may include for example;
 overview of progress, strengths and weaknesses
 identification of areas of specification students are finding difficult to guide extra teaching
 pre-assessment to structure learning pathway
 ability to repeat modules until correct
 geography of learning, not limited to the classroom
 extension work
 target setting
 planning and preparation of materials
 tutor access not always available
 monotonous style of delivery, can lack variance

Question 1

Discuss how the software-based training system will help the employees adapt to new ways of working.

Answer 1

The candidate is able to discuss clearly the impact and consequences. Candidates will show a detailed level of understanding and be able to explain in detail both the impacts and consequences of more than one position.
Logical arguments are produced to demonstrate a clear understanding of the question.
Ideas will be expressed clearly and fluently using specific knowledge to support and inform the discussion.
There may be a reasoned conclusion.
Subject specific terminology will be used accurately and appropriately.

Impacts may include;
 standardisation of training
 ability to self pace through materials
 accessibility of materials
 ability to repeat sections
 could be used as part of a wider training programme  lack of consultation with trainer
 changes in working practice.

Consequences for discussion may include;
 methods of task completion by individuals
 motivation of workers undergoing training
 individuals learning styles and interactivity
 further training requirements
 cost of implementation
 human-computer interaction
 updating information.

Question 2

The manager at each salon needs to be trained to use the new MIS.

Explain two disadvantages of using computer based training to train the managers on the new system.

Answer 2

1 for identification, 2nd for expansion / example: 4
 managers require a level of ICT competency to use the
system (1) they will need to firstly learn the new system in order to undertake the training/may have it and get frustrated by going through the basic training (1)
 impersonal training methods (1) these may not be suitable for all people / learning styles and therefore less effective (1)
 self motivation required (1) a tutor will not always be there to
monitor progress (1)
 access to a tutor to ask questions will not always be
available (1) so their progress will be limited and training time not maximised (1)