4.4 Consumer Law

Question 1

What is the name of the law that protects consumers?

Answer 1

Consumer Rights Act 2015

Question 2

Is the Consumer Rights Act only about products?

Answer 2

No it covers products and services.

Question 3

What are the three key features of the Consumer Rights Act?

Answer 3

Goods must be:
Of satisfactory quality
Fit for purpose
As described

Question 4

How does Consumer Law impact on the Operations (Production) function?

Answer 4

Quality must be up to standard.

Question 5

What are the main implications of the Consumer Rights Act?

Answer 5

Production must ensure safe and quality goods.

Reputation can be lost if goods break the law.

Question 6

Define ‘fit for purpose.’

Answer 6

Goods do what they are meant to do.

Question 7

Define ‘as described.’

Answer 7

The goods must be as the business describes them.

Question 8

What is meant by satisfactory quality?

Answer 8

The quality of the goods and how they are made reflect the price charged. Customers would expect more expensive goods to be of a higher quality.