4.2 Basic Change-Management Best Practices

Question 1

Documented Business Processes - Rollback plan

Answer 1

Should always have a way to go back to before a change is applied

Question 2

Documented Business Processes - Sandbox testing

Answer 2

Isolated testing environment that wont effect the actual organization

Question 3

Documented Business Processes - Responsible staff member

Answer 3

Non IT users and organization sponsor that profits from the change or gives the funding for the change

Question 4

Change Management - Request forms

Answer 4

Formal form to start the request

Question 5

Change Management - Purpose of the change

Answer 5

Need a compelling reason for the change

Question 6

Change Management - Scope of the change

Answer 6

Determine the effect the change will have, outages to the network, etc

Question 7

Change Management Risk Analysis - Risk level

Answer 7

Determine the risk the change will have, could cause corruption, breaks something else, etc

Question 8

Change Management - Change board approvals

Answer 8

Board that gives the go ahead or no go

Question 9

Change Management - End-user acceptance

Answer 9

Have end users confirm that the change has been successfully applied