4.1.6 The use of digital technologies for monitoring the workplace Flashcards
Fill The Blank:
Workplace monitoring enables an …………….. to track employee ……………. and then monitor employee ………………… with work-related tasks.
Employer, Activities, Engagement
State:
3 things an employer can measure about an employee
3 of:
* Productivity
* Track attendance
* Ensure security
* Collect proof of hours worked
State:
2 ways employees can be monitored using electronic communcations
2 of:
* Computer screens
* Email
* Internet and app use
* Phone use
Explain:
Telecommunications Regulations 2000 - what power does it give to employers
Allows employers to monitor employees without the employees having to give their consent first
Fill The Blank:
Employers must clearly explain the amount of …………….. in the staff handbook or ……………. and possibly the AUP
Monitoring, Contract
State:
3 details that must be explained to an employee about how they are being monitored/what they can do
- If/how they are being monitored
- If personal emails and calls are not allowed
- The acceptable number of personal of personal emails and phone calls
State:
3 reasons that an employer may want to monitor electronic communications
3 of:
* identify criminal activity
* Check that employees are working to necessary standards
* Check that employees are following the correct procedures
* Investigate allegations of misconduct
* See if there has been any mishandling of confidential information
* See that employees are not abusing work systems
Fill The Blank:
An employer may want to monitor what ……………….. employees access during work hours, which can be done using ………………. monitors.
Websites, Internet
Fill The Blank:
Employers may ……… certain websites that are innapropriate or not for work, with exceptions when employees need these sites, such as ………… media, to carry out their job role - some websites like these may also instead be ………. limited
Block, Social, Time
Fill The Blank:
…………… ……. can be ……………… - when a business number is called it is common to hear an automated message stating that the call may be recorded for training or monitoring purposes
Phone Calls, Monitored
Fill The Blank:
Recording phone calls can cause a moral ……………… if employees are allowed to make ……………….. calls because these will also be recorded
Dilemna, Personal
Fill The Blank:
Recording phone calls can be beneficial for understanding why an employee is receiving positive or negative feedback because you can listen back and then also ……….. new employees from these recordings
Train
Explain:
If a business is only concerned about them misuse of phones, what can they do instead of recording calls themselves
Recording the numbers dialled and how much time is spent on calls
State:
2 advantages to a business of using monitoring and monitoring software in the workplace
2 of:
* Employees can work flexible hours as monitoring can ensure all employees complete required tasks
* Most productive employees can be identified and rewarded
* Delivery drivers can be tracked to ensure safety of them and the vehicle and its contents
State:
2 disadvantages to a business of using monitoring and monitoring software in the workplace
2 of:
* Employees can feel that they are not trusted and that the monitoring is an invasion of privacy
* Employee mroale may reduce due to continual monitoring and lack of trust
* Employee stress levels may increase which could lead to an increase in number of employees off sick
Fill The Blank:
Although rarely legal in the UK, an employer may use …………… monitoring to (monitoring employees without telling them) using devices such as hidden ……………….. or …………… devices - Data protection laws make it legally rare unless when there is high suspicion of …………. activity
Secret, Cameras, Audio, Illegal
Fill The Blank:
Employers’s monitoring …………….. will include details about the workplace monitoring that is carried out in the …………… of employment or the AUP - including the monitoring details in these documents it can be gauranteed that employees have full and working knowledge of the policy
Policies, Contracts
Explain:
Key logging
Monitoring Systems
Software that runs in the background of a digital system and reocrds every key press and may also record every mouseclick - can record most information including screenshots and programs or apps open at any time, record live chats
State:
4 monitoring systems that are used in the workplace
Monitoring Systems
- Key logging
- Video/audio surveillance
- Global Positioning System (GPS) vehicle tracking
- Location tracking by access badge
Fill The Blank:
Video and audio surveillance is usually done with …………. but should not be installed in areas where people expect …………..
Monitoring Systems
CCTV, Privacy
State:
3 requirements of signs for showing the use of CCTV
Monitoring Systems
- Clear, visible and readable
- Show details of the purpose of the CCTV surveillance and who to contact
- Include contact details (eg: web address, email etc.)
Fill The Blank:
If using CCTV, an employer must provide a copy of any footage if a ……………. access ………………. (SAR) is made and legislation means CCTV cannot record …………… unless in specific circumstances
Monitoring Systems
Subject Access Request (SAR), Audio
Fill The Blank:
A …….. tracking system allows an employer to see the exact location of any vehicles and the employee driving them and relies on transparency so that employees are aware of this and can be used for …………… of employees but is disadvantaged by a reliance on good line of ………… for the GPS to be reliable (like being in a tunnel or in trees)
Monitoring Systems
GPS, Monitoring, Sight
Explain:
Briefly, how GPS works
Monitoring Systems
- Uses network of satellites that continually transmit time and location messages
- Device will use signals of four satellites to calculate its location
- Accuracy within 5m with just satellite data - can be improved with other sources such as mobile phone signal (1m acc.)
Fill The Blank:
Employees often have access …………….. that contain personal identification and allow them in and out of the workplace. Employees can be tracked wherever they are in the workplace based off of their access badge use but can be beneficial in an emergency such as a ………
Badges, Fire
Explain:
How access badges can be misused and what this means for an employer
- Left at home, broken or lost requiring replacement
- if lost there could be a security breach if it is found and used to carry out criminal activity
- Badges cost the company money if they are lost/damaged or former employees do not return them
Fill The Blank:
Companies are starting to replace dedicated access badges with ……………….-based access apps. These provide the same access, but are more …………… - and provide better ………………… tracking services
Smartphone, Robust, Location
