4 - Understand employability and communication skills used in an IT environment Flashcards
What are examples of interpersonal skills?
Eye contact, body language
What are examples of barriers of communication?
Different language, background noise, lack of concentration
What do employers look for (interpersonal skills) ?
Leadership, punctuality, organisational skills, time-management, team work
What are the consequences of poor communication?
Poor performance, lack of teamwork, low morale, completing tasks incorrectly and reduced profits
Give examples of non-verbal communication
Body language, use of hands, sign language
What is the purpose of presentation software?
Display information in the form of a slide show to an audience
Identify four methods of communication
Presentation software, word processing, email, web, blogs/vlogs, instant messaging
What are personal attributes?
Personal attributes are character traits or personality traits
What personal attributes are valued by employers?
self-motivation, leadership, respect, dependability, punctuality, problem solving, determination, independence, time management, team working, written numerical and verbal skills, planning and organisation skills
How can you display to an employer that you are ready for work?
Dress (i.e. appropriate clothing depending on situation)
Presentation (i.e. personal grooming, appearance etc.)
Attitude (i.e. can do attitude, responsive)
What is a professional body?
A Professional Body is an organisation with individual members practicing a profession or occupation in which the organisation maintains an oversight of the knowledge, skills, conduct and practice of that profession or occupation
What do industry certifications ensure?
They ensure that individual programs meet industry standards in the areas of curriculum. For example Cisco Certified Network Associate (CCNA), CompTIA A+ Technician, Microsoft Certified Systems Engineer (MCSE)
What are benefits of a professional body?
1) building a network with people in the same profession
2) identifying career opportunities
3) continuous professional development opportunities through seminars etc
What are disadvantages of a professional body?
1) fees can be several hundred pounds
2) time consuming to attend all meetings and events
3) does not guarantee a better job or more money
