4. Service Value System (SVS) Flashcards
1
Q
Input to SVS
A
Opportunity / Demand
2
Q
Output of SVS
A
Value
3
Q
Perceived benefits, usefulness and importance of something
A
Value
(Output of SVS)
4
Q
Options or possibilities to add value to SH
A
Opportunity
(Input of SVS)
5
Q
Need or desire for products/services
A
Demand
(Input of SVS)
6
Q
List components of SVS
A
Guiding Principles
Governance
Service Value Chain
Practices
Continual Improvements
7
Q
Recommendations that could guide organisations in ALL circumstances.
A
Guiding Principles
8
Q
Means by which organisation is DIRECTED and CONTROLLED
A
Governance
9
Q
- interconnected activities performed to deliver product/service
- operating model
- facilitate: VALUE REALISATION
A
Service Value Chain
10
Q
Set of organisational resources
- designed for performing work
- or accomplishing objectives
A
Practices
11
Q
- Align and Re-Align
- with changing business needs
- recurring
- at ALL levels
- to continually meets SH’s expectation
A
Continual Improvement
