4). Service Value System Flashcards
1
Q
Purpose
A
To ensure that the organisation continually co-creates value with all stakeholders through the use and management of products and services
2
Q
Governance
A
- Every organisation is directed by a governing body (e,g, Board of directors)
- Responsible for performance and conformance (e.g. compliance with policies and external regulations)
3
Q
Governance: Evaluate
A
Evaluate: as stakeholder needs and circumstances change over time evaluate strategy.
4
Q
Governance: Direct
A
Direct: Through strategies and policies the “what and how” of what needs to be achieved
5
Q
Governance: Monitor
A
Monitor: ensure performance is in accordance with policies
6
Q
Service Value Chain
A
ensure a shared understanding of the vision, current status and improvement direction for all four dimensions and all products and services across the organisation
