3). Four Dimensions

Question 1

Four Dimensions

Answer 1

• Organisations and People
• Information and Technology
• Partners and Suppliers
• Value streams and Processes

Question 2

Organisations and People

Answer 2

• Organisational Structures
• Governance, management, communication
• systems of authority
• Roles and Responsibilities
• Skills and competency
• Culture
• Shared values, trust and transparency
• T-shaped individuals

Question 3

Information and Technology

Answer 3

Organisations must consider
- What information is managed by services
- what supporting information and knowledge is needed to deliver and manage the services
- How will the information and knowledge assets be protected, managed, archived and disposed of?

Question 4

Information and Technology (Questions)

Answer 4

• is it compatible with current architecture?
• Does it raise regulatory, compliance or security issues?
• Will it be viable for the foreseeable future?
• Does the organisation have the right skills to support and maintain the technology?
• Does it offer additional capabilities that can be leveraged for other products or services?
• Does it introduce any new risks or constraints?

Question 5

Partners and Suppliers

Answer 5

Relationships can be many and varied:
- Formal, contractual, clearly defined.
- Commodity provision, often consumables
- Flexible partnerships with shared risk, profit etc.
The relationships should be based on the organisations culture, goals and business environment.

Question 6

Value Streams and Processes

Answer 6

Value Stream:
- a series of steps to create and deliver products and services to consumers.

Process:
- Define the sequence of actions and their dependencies.