4. Operations Management Flashcards

1
Q

Productivity

A

the output measured against the inputs used to create it

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2
Q

Buffer inventory level

A

the inventory held to deal with uncertainty in customer demand and deliveries of supplies

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3
Q

Lean production

A

a term for those techniques used by businesses to cut down on waste and therefore increase efficiency, e.g. by reducing the time it takes for a product to be developed and become available for sale

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4
Q

Kaizen

A

a Japanese term meaning ‘continuous improvement through the elimination of waste

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5
Q

Just-in-time

A

a production method that involves reducing or virtually eliminating the need to hold inventories of raw materials or unsold inventories of the finished product

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6
Q

Job production

A

where a single product is made at a time

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7
Q

Batch production

A

where a quantity of one product is made, and then a quantity of another item will be produced

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8
Q

Flow production

A

where large quantities of a product are produced in a continuous process. It is sometimes referred to as mass production

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9
Q

Fixed cost

A

costs which do not vary in the short run with the number of items sold or produced. They have to be paid whether the business is making any sales or not. They are also known as overhead costs.

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10
Q

Variable cost

A

costs which vary directly with the number of items sold or produced

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11
Q

Total cost

A

fixed plus variable costs

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12
Q

Average cost per unit (unit cost)

A

the total cost of production divided by total output

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13
Q

Economies of scale

A

the factors that lead to a reduction in average costs as a business increases in size

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14
Q

Diseconomies of scale

A

the factors that lead to an increase in average costs as a business grows beyond a certain size

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15
Q

Break-even point

A

the level of sales at which total costs = total revenue

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16
Q

Revenue

A

the income during a period of time from the sale of goods or services

17
Q

Quality

A

to produce a good or service which means customer expectations

18
Q

Quality control

A

the checking for quality at the end of the production process; it uses quality inspectors as a way of finding any faults

19
Q

Quality assurance

A

the checking for quality standards throughout the production process by employees