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Business Studies > 4. Operations > Flashcards

4. Operations Flashcards

1
Q

What is meant by quality?

A
  • Fit for purpose.
    -Meet legislative rules.
  • Meet customer expectations.
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2
Q

What is meant by quality of a product?

A

-Fit for purpose
- Meet legislative rules.
- Meet customer expectations.

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3
Q

Benefits of providing good quality?

A

Avoids waste, avoids recalls and increases reputation and sales.

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4
Q

What are the two methods of ensuring quality?

A

Quality assurance and quality control.

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5
Q

What is quality control? And how may it be carried out?

A

Quality is checked after production by machinery, customers or mystery shoppers.

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6
Q

What are the advantages of quality control.

A

Prevents faulty products being sold and doesn’t disturb production.

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7
Q

What are disadvantages of quality control?

A

Resources may be wasted, costs of inspecting goods.

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8
Q

What is quality assurance?

A

Quality is checked at every stage of production.

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9
Q

What are the advantages of quality assurance?

A

Less wastage, employees feel valued.

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10
Q

What are the disadvantages of quality assurance?

A

Disrupts production, high cost.

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11
Q

What are the disadvantages of quality assurance?

A

Disrupts production, high cost.

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12
Q

What is job production

A

When the product is made individually

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13
Q

What is the advantages of job production

A

high quality
product can be specialised

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14
Q

What are the disadvantages of job production

A

High cost of production
High labour costs due to skills required

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15
Q

What is batch production

A

One product being made for a short time then changing to a different product then changing again

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16
Q

What are the advantages of batch production

A

The different needs of customers can be met
Can be specific to orders

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17
Q

What’s the disadvantages of batch production

A

It takes time to switch batches
High stock of supplies required for each stock

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18
Q

What is flow production

A

Assembly line for a product to be made continually

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19
Q

What is the advantages of flow production

A

Large number of products can be made
Local cost of production per unit

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20
Q

What is the disadvantages of flow production

A

Lower quality
High start-up cost

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21
Q

What is automation

A

Technology that is programmed to form a role human can do

22
Q

How do computers influence production

A

They can be using service industries to make task more easy on customers

23
Q

What are advantages of technology in production

A

Long-term costs will be reduced as the cost for labour is reduced
Machines work 24/7

24
Q

What’s the disadvantages of technology

A

Workers are made redundant
High start-up cost for machinery

25
Q

What’s the three methods of selling for a business

A

E-commerce
Face-to-face
Telesales

26
Q

What is e-commerce

A

Online sales allowing digital distribution

27
Q

What is the advantages of using e-commerce

A

Sales internationally
Open 24/7
Lower operating costs
Professional look at little cost

28
Q

What’s the disadvantages of using e-commerce

A

More competition
Problems of delivery customers

29
Q

What’s the disadvantages of face-to-face

A

High costs
Staff need to be trained

30
Q

What are telesales

A

Sales done over the phone

31
Q

What is the impact of good customer service

A

Increases the reputation of the business
Maintained sales

32
Q

What is after sales service

A

Advice and help given to a customer after they’ve brought a product

33
Q

What is the impact of poor Customer engagement

A

Poor reputation
Staff will need to be re-trained

34
Q

What’s a consumer rights

A

Laws that protect customers

35
Q

What did the consumer rights act of 2015 state

A

Products or services must be
fit for purpose
Satisfactory quality
As described

36
Q

What’s the rights within 30 days

A

Return faulty products for a full refund

37
Q

What’s the rights within the first six months of sale

A

A Customer can have a reduction in price or a replacement

38
Q

What is the impact of the consumer law on business

A

The business must make sure our product is up to standard and constantly producing good quality or the reputation will decline

39
Q

What factors affect business location

A

Costs
Government
Proximity to market
Proximity to raw materials
Proximity to labour

40
Q

How does cost effect business location

A

Cost will increase closer to cities where rent is high

41
Q

How does government affect business location

A

The government will want business activity in areas of land so may offer low business rates to encourage this

42
Q

How does proximity to market affect business location

A

Business want to locate near the target market where there are large numbers of customers

43
Q

How does proximity to raw materials affect business location

A

Location to raw materials affects the transport costs

44
Q

How does proximity to labour affect business location

A

A business far away from labour may have to offer high salaries to convince workers to join

45
Q

What is procurement

A

Management of buying or purchasing in a business

46
Q

What is the role of procurement

A

Identifying goods and services to buy
Choosing suppliers
Ordering goods and services
Receiving deliveries from suppliers

47
Q

What factors affect which goods to buy

A

Time of year
Changes in technology
Receiving deliveries from suppliers

48
Q

What factors affect Choosing supplies

A

Quality of goods Supplied
The Reputation of supplies

49
Q

What is logistics

A

Management of the transportation and storage of goods

50
Q



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Business Studies (7 decks)

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