4. Operations

Question 1

What is meant by quality?

Answer 1

• Fit for purpose.
  -Meet legislative rules.
• Meet customer expectations.

Question 2

What is meant by quality of a product?

Answer 2

-Fit for purpose
- Meet legislative rules.
- Meet customer expectations.

Question 3

Benefits of providing good quality?

Answer 3

Avoids waste, avoids recalls and increases reputation and sales.

Question 4

What are the two methods of ensuring quality?

Answer 4

Quality assurance and quality control.

Question 5

What is quality control? And how may it be carried out?

Answer 5

Quality is checked after production by machinery, customers or mystery shoppers.

Question 6

What are the advantages of quality control.

Answer 6

Prevents faulty products being sold and doesn’t disturb production.

Question 7

What are disadvantages of quality control?

Answer 7

Resources may be wasted, costs of inspecting goods.

Question 8

What is quality assurance?

Answer 8

Quality is checked at every stage of production.

Question 9

What are the advantages of quality assurance?

Answer 9

Less wastage, employees feel valued.

Question 10

What are the disadvantages of quality assurance?

Answer 10

Disrupts production, high cost.

Question 11

What are the disadvantages of quality assurance?

Answer 11

Disrupts production, high cost.

Question 12

What is job production

Answer 12

When the product is made individually

Question 13

What is the advantages of job production

Answer 13

high quality
product can be specialised

Question 14

What are the disadvantages of job production

Answer 14

High cost of production
High labour costs due to skills required

Question 15

What is batch production

Answer 15

One product being made for a short time then changing to a different product then changing again

Question 16

What are the advantages of batch production

Answer 16

The different needs of customers can be met
Can be specific to orders

Question 17

What’s the disadvantages of batch production

Answer 17

It takes time to switch batches
High stock of supplies required for each stock

Question 18

What is flow production

Answer 18

Assembly line for a product to be made continually

Question 19

What is the advantages of flow production

Answer 19

Large number of products can be made
Local cost of production per unit

Question 20

What is the disadvantages of flow production

Answer 20

Lower quality
High start-up cost

Question 21

What is automation

Answer 21

Technology that is programmed to form a role human can do

Question 22

How do computers influence production

Answer 22

They can be using service industries to make task more easy on customers

Question 23

What are advantages of technology in production

Answer 23

Long-term costs will be reduced as the cost for labour is reduced
Machines work 24/7

Question 24

What’s the disadvantages of technology

Answer 24

Workers are made redundant
High start-up cost for machinery

Question 25

What’s the three methods of selling for a business

Answer 25

E-commerce Face-to-face Telesales

Question 26

What is e-commerce

Answer 26

Online sales allowing digital distribution

Question 27

What is the advantages of using e-commerce

Answer 27

Sales internationally Open 24/7 Lower operating costs Professional look at little cost

Question 28

What’s the disadvantages of using e-commerce

Answer 28

More competition Problems of delivery customers

Question 29

What’s the disadvantages of face-to-face

Answer 29

High costs Staff need to be trained

Question 30

What are telesales

Answer 30

Sales done over the phone

Question 31

What is the impact of good customer service

Answer 31

Increases the reputation of the business Maintained sales

Question 32

What is after sales service

Answer 32

Advice and help given to a customer after they’ve brought a product

Question 33

What is the impact of poor Customer engagement

Answer 33

Poor reputation Staff will need to be re-trained

Question 34

What’s a consumer rights

Answer 34

Laws that protect customers

Question 35

What did the consumer rights act of 2015 state

Answer 35

Products or services must be fit for purpose Satisfactory quality As described

Question 36

What’s the rights within 30 days

Answer 36

Return faulty products for a full refund

Question 37

What’s the rights within the first six months of sale

Answer 37

A Customer can have a reduction in price or a replacement

Question 38

What is the impact of the consumer law on business

Answer 38

The business must make sure our product is up to standard and constantly producing good quality or the reputation will decline

Question 39

What factors affect business location

Answer 39

Costs Government Proximity to market Proximity to raw materials Proximity to labour

Question 40

How does cost effect business location

Answer 40

Cost will increase closer to cities where rent is high

Question 41

How does government affect business location

Answer 41

The government will want business activity in areas of land so may offer low business rates to encourage this

Question 42

How does proximity to market affect business location

Answer 42

Business want to locate near the target market where there are large numbers of customers

Question 43

How does proximity to raw materials affect business location

Answer 43

Location to raw materials affects the transport costs

Question 44

How does proximity to labour affect business location

Answer 44

A business far away from labour may have to offer high salaries to convince workers to join

Question 45

What is procurement

Answer 45

Management of buying or purchasing in a business

Question 46

What is the role of procurement

Answer 46

Identifying goods and services to buy Choosing suppliers Ordering goods and services Receiving deliveries from suppliers

Question 47

What factors affect which goods to buy

Answer 47

Time of year Changes in technology Receiving deliveries from suppliers

Question 48

What factors affect Choosing supplies

Answer 48

Quality of goods Supplied The Reputation of supplies

Question 49

What is logistics

Answer 49

Management of the transportation and storage of goods

Question 50