3. People Flashcards
What’s the purpose of human resources
Carry out the functions of a business for example recruitment and motivation
What a tall structures
An organisational structure with many layers
What’s a flat organisational structure
An organisational structure with a little layers
What are the advantages of a tall organisational structure
Larger opportunities for promotion
Smaller span of control
What is the disadvantages of a tall organisational structure
Large chain of command
Longer communication
What are the advantages of a flat organisational structure
Quick communication and fewer communication mistakes
What are the disadvantages of a flat organisational structure
Wide span of control and fewer promotion opportunities
What is full time working
Working 35 hours a week or more
What part time working
Working fewer than 35 hours per week
What is a zero hour contract
When a person is contracted to Work but is not guaranteed work 
What are methods of flexible working
Zero hour contracts
Working from home
Shift working
What is temporary working
Working for a short period of time 
When is temporary working used
In seasonal markets when demand is high
What is internal communication
Communication between people in the same organisation
What is external communication
Communication between people in different organisations
What is formal communication
Through official channels for example meetings and letters
What’s the advantages of verbal communication
There can be a response
Message can be emphasised through tone
What’s the disadvantages of verbal communication
There is no copy of the message
There can be a high cost to travel for face-to-face communication
What is the advantages of written communication
There is a record of the message
The receiver can reread the message
What are the disadvantages of written communication
Message needs to be written well
Emails can be lost
What is the advantages of social media for communication
There are large number of users
Feedback from customers
What’s the disadvantages of social media for communication
There may be a cost for social media to be managed
The effectiveness of social media is difficult to measure
What is the advantages of websites for communication
24/7 operation
What are the disadvantages of using the website
Risk of website not working
Website needs to be maintained
Why do businesses recruit
Because the business gets bigger requiring more staff
Replace staff