3. People

Question 1

What’s the purpose of human resources

Answer 1

Carry out the functions of a business for example recruitment and motivation

Question 2

What a tall structures

Answer 2

An organisational structure with many layers

Question 3

What’s a flat organisational structure

Answer 3

An organisational structure with a little layers

Question 4

What are the advantages of a tall organisational structure

Answer 4

Larger opportunities for promotion
Smaller span of control

Question 5

What is the disadvantages of a tall organisational structure

Answer 5

Large chain of command
Longer communication

Question 6

What are the advantages of a flat organisational structure

Answer 6

Quick communication and fewer communication mistakes

Question 7

What are the disadvantages of a flat organisational structure

Answer 7

Wide span of control and fewer promotion opportunities

Question 8

What is full time working

Answer 8

Working 35 hours a week or more

Question 9

What part time working

Answer 9

Working fewer than 35 hours per week

Question 10

What is a zero hour contract

Answer 10

When a person is contracted to Work but is not guaranteed work 

Question 11

What are methods of flexible working

Answer 11

Zero hour contracts
Working from home
Shift working

Question 12

What is temporary working

Answer 12

Working for a short period of time 

Question 13

When is temporary working used

Answer 13

In seasonal markets when demand is high

Question 14

What is internal communication

Answer 14

Communication between people in the same organisation

Question 15

What is external communication

Answer 15

Communication between people in different organisations

Question 16

What is formal communication

Answer 16

Through official channels for example meetings and letters

Question 17

What’s the advantages of verbal communication

Answer 17

There can be a response
Message can be emphasised through tone

Question 18

What’s the disadvantages of verbal communication

Answer 18

There is no copy of the message
There can be a high cost to travel for face-to-face communication

Question 19

What is the advantages of written communication

Answer 19

There is a record of the message
The receiver can reread the message

Question 20

What are the disadvantages of written communication

Answer 20

Message needs to be written well
Emails can be lost

Question 21

What is the advantages of social media for communication

Answer 21

There are large number of users
Feedback from customers

Question 22

What’s the disadvantages of social media for communication

Answer 22

There may be a cost for social media to be managed
The effectiveness of social media is difficult to measure

Question 23

What is the advantages of websites for communication

Answer 23

24/7 operation

Question 24

What are the disadvantages of using the website

Answer 24

Risk of website not working
Website needs to be maintained

Question 25

Why do businesses recruit

Answer 25

Because the business gets bigger requiring more staff Replace staff

Question 26

What is job description

Answer 26

List of tasks and responsibilities of work must perform

Question 27

What is person specification

Answer 27

The knowledge qualifications experience qualities and skills the worker will need to do the job

Question 28

What are the advantages of internal recruitment

Answer 28

Cheaper More quick Person is already known Improves motivation

Question 29

What are the disadvantages of internal recruitment

Answer 29

Lack of new ideas The persons previous role will need to be filled

Question 30

What is the advantages of external recruitment

Answer 30

New ideas More experience

Question 31

What’s the disadvantages of external recruitment

Answer 31

Takes longer Larger cost

Question 32

What is motivation

Answer 32

Encouraging workers to work well

Question 33

What is the impact of high motivation

Answer 33

Increased employee retention Increased employee performance

Question 34

What is retention

Answer 34

Workers staying in the business for a long period of time

Question 35

What are methods of motivation

Answer 35

Financial and non-financial

Question 36

What are financial methods of motivation

Answer 36

Pay, bonus, profit sharing and fringe benefits

Question 37

What are methods of non-financial motivation

Answer 37

Praise, award schemes and working environment

Question 38

What is profit-sharing

Answer 38

Workers get percent of the business profits

Question 39

What Are fringe benefits

Answer 39

Benefits such as pension and leisure activities on top of pay

Question 40

What is praise

Answer 40

Noticing a workers work and making them know 

Question 41

What Are award schemes

Answer 41

Tangible way of recognising workers effort 

Question 42

What is an example of an award scheme

Answer 42

Employee of the month

Question 43

What is training

Answer 43

Preparing employee to do a job or to improve performance

Question 44

What Is development

Answer 44

Long-term a full growth teaching skills that may be useful in the future

Question 45

What is the advantages of training

Answer 45

Improves productivity Solves skills shortages

Question 46

What’s on the job training

Answer 46

Training Whilst employees working

Question 47

What are the advantages of on the job training

Answer 47

Cheaper then off the job training The training is specific to the employees role

Question 48

What’s the disadvantages of on the job training

Answer 48

There is a potential for poor quality of products The trainer delivering training needs to be a good communicator and demonstrator

Question 49

What’s off the job training

Answer 49

Training done in premises away from the work place

Question 50

What is an advantage of off the job training

Answer 50

Experts can provide high-quality training The worker feels valued

Question 51

What are the disadvantages of off the job training

Answer 51

Expensive Risk employer may leave after developing new qualifications and skills

Question 52

What is induction training

Answer 52

Training for new workers to allow them to understand role and workplace

Question 53

What is the advantages of induction Training to the worker

Answer 53

Feel welcome Learn essential skills

Question 54

What is the advantages of induction training to the business

Answer 54

Increases output Reduces health and safety issues

Question 55

What is staff development

Answer 55

Long-term vocational and academic qualifications including apprenticeships and professional development programs

Question 56

What is the advantages of professional development programs

Answer 56

Helps to meet future staff needs Increases motivation of worker

Question 57

What’s the disadvantages of Professional development programs

Answer 57

Large costs Worker may leave before getting a promotion opportunity

Question 58

What act was designed to protect infant individuals in the workplace

Answer 58

The 2010 equality act

Question 59

How many weeks I work is legally entitled to Of holiday

Answer 59

Five. Six including bank holidays

Question 60

What is the maximum number of hours per week that A worker can do

Answer 60

48 hours over 17 week period

Question 61

What’s contract of employment

Answer 61

The agreement of work between employee And employer

Question 62

What does the contract of employment contain

Answer 62

Job title hours of work holiday entitlement how much notice given for terminating appointment

Question 63

What are the advantages of complying with employment laws

Answer 63

Increase retention Good reputation