3. People Flashcards
What’s the purpose of human resources
Carry out the functions of a business for example recruitment and motivation
What a tall structures
An organisational structure with many layers
What’s a flat organisational structure
An organisational structure with a little layers
What are the advantages of a tall organisational structure
Larger opportunities for promotion
Smaller span of control
What is the disadvantages of a tall organisational structure
Large chain of command
Longer communication
What are the advantages of a flat organisational structure
Quick communication and fewer communication mistakes
What are the disadvantages of a flat organisational structure
Wide span of control and fewer promotion opportunities
What is full time working
Working 35 hours a week or more
What part time working
Working fewer than 35 hours per week
What is a zero hour contract
When a person is contracted to Work but is not guaranteed work 
What are methods of flexible working
Zero hour contracts
Working from home
Shift working
What is temporary working
Working for a short period of time 
When is temporary working used
In seasonal markets when demand is high
What is internal communication
Communication between people in the same organisation
What is external communication
Communication between people in different organisations
What is formal communication
Through official channels for example meetings and letters
What’s the advantages of verbal communication
There can be a response
Message can be emphasised through tone
What’s the disadvantages of verbal communication
There is no copy of the message
There can be a high cost to travel for face-to-face communication
What is the advantages of written communication
There is a record of the message
The receiver can reread the message
What are the disadvantages of written communication
Message needs to be written well
Emails can be lost
What is the advantages of social media for communication
There are large number of users
Feedback from customers
What’s the disadvantages of social media for communication
There may be a cost for social media to be managed
The effectiveness of social media is difficult to measure
What is the advantages of websites for communication
24/7 operation
What are the disadvantages of using the website
Risk of website not working
Website needs to be maintained
Why do businesses recruit
Because the business gets bigger requiring more staff
Replace staff
What is job description
List of tasks and responsibilities of work must perform
What is person specification
The knowledge qualifications experience qualities and skills the worker will need to do the job
What are the advantages of internal recruitment
Cheaper
More quick
Person is already known
Improves motivation
What are the disadvantages of internal recruitment
Lack of new ideas
The persons previous role will need to be filled
What is the advantages of external recruitment
New ideas
More experience
What’s the disadvantages of external recruitment
Takes longer
Larger cost
What is motivation
Encouraging workers to work well
What is the impact of high motivation
Increased employee retention
Increased employee performance
What is retention
Workers staying in the business for a long period of time
What are methods of motivation
Financial and non-financial
What are financial methods of motivation
Pay, bonus, profit sharing and fringe benefits
What are methods of non-financial motivation
Praise, award schemes and working environment
What is profit-sharing
Workers get percent of the business profits
What Are fringe benefits
Benefits such as pension and leisure activities on top of pay
What is praise
Noticing a workers work and making them know 
What Are award schemes
Tangible way of recognising workers effort 
What is an example of an award scheme
Employee of the month
What is training
Preparing employee to do a job or to improve performance
What Is development
Long-term a full growth teaching skills that may be useful in the future
What is the advantages of training
Improves productivity
Solves skills shortages
What’s on the job training
Training Whilst employees working
What are the advantages of on the job training
Cheaper then off the job training
The training is specific to the employees role
What’s the disadvantages of on the job training
There is a potential for poor quality of products
The trainer delivering training needs to be a good communicator and demonstrator
What’s off the job training
Training done in premises away from the work place
What is an advantage of off the job training
Experts can provide high-quality training
The worker feels valued
What are the disadvantages of off the job training
Expensive
Risk employer may leave after developing new qualifications and skills
What is induction training
Training for new workers to allow them to understand role and workplace
What is the advantages of induction Training to the worker
Feel welcome
Learn essential skills
What is the advantages of induction training to the business
Increases output
Reduces health and safety issues
What is staff development
Long-term vocational and academic qualifications including apprenticeships and professional development programs
What is the advantages of professional development programs
Helps to meet future staff needs
Increases motivation of worker
What’s the disadvantages of Professional development programs
Large costs
Worker may leave before getting a promotion opportunity
What act was designed to protect infant individuals in the workplace
The 2010 equality act
How many weeks I work is legally entitled to Of holiday
Five. Six including bank holidays
What is the maximum number of hours per week that A worker can do
48 hours over 17 week period
What’s contract of employment
The agreement of work between employee And employer
What does the contract of employment contain
Job title
hours of work
holiday entitlement
how much notice given for terminating appointment
What are the advantages of complying with employment laws
Increase retention
Good reputation
