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Business Studies > 3. People > Flashcards

3. People Flashcards

1
Q

What’s the purpose of human resources

A

Carry out the functions of a business for example recruitment and motivation

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2
Q

What a tall structures

A

An organisational structure with many layers

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3
Q

What’s a flat organisational structure

A

An organisational structure with a little layers

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4
Q

What are the advantages of a tall organisational structure

A

Larger opportunities for promotion
Smaller span of control

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5
Q

What is the disadvantages of a tall organisational structure

A

Large chain of command
Longer communication

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6
Q

What are the advantages of a flat organisational structure

A

Quick communication and fewer communication mistakes

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7
Q

What are the disadvantages of a flat organisational structure

A

Wide span of control and fewer promotion opportunities

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8
Q

What is full time working

A

Working 35 hours a week or more

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9
Q

What part time working

A

Working fewer than 35 hours per week

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10
Q

What is a zero hour contract

A

When a person is contracted to Work but is not guaranteed work 

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11
Q

What are methods of flexible working

A

Zero hour contracts
Working from home
Shift working

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12
Q

What is temporary working

A

Working for a short period of time 

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13
Q

When is temporary working used

A

In seasonal markets when demand is high

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14
Q

What is internal communication

A

Communication between people in the same organisation

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15
Q

What is external communication

A

Communication between people in different organisations

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16
Q

What is formal communication

A

Through official channels for example meetings and letters

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17
Q

What’s the advantages of verbal communication

A

There can be a response
Message can be emphasised through tone

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18
Q

What’s the disadvantages of verbal communication

A

There is no copy of the message
There can be a high cost to travel for face-to-face communication

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19
Q

What is the advantages of written communication

A

There is a record of the message
The receiver can reread the message

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20
Q

What are the disadvantages of written communication

A

Message needs to be written well
Emails can be lost

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21
Q

What is the advantages of social media for communication

A

There are large number of users
Feedback from customers

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22
Q

What’s the disadvantages of social media for communication

A

There may be a cost for social media to be managed
The effectiveness of social media is difficult to measure

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23
Q

What is the advantages of websites for communication

A

24/7 operation

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24
Q

What are the disadvantages of using the website

A

Risk of website not working
Website needs to be maintained

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25
Q

Why do businesses recruit

A

Because the business gets bigger requiring more staff
Replace staff

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26
Q

What is job description

A

List of tasks and responsibilities of work must perform

27
Q

What is person specification

A

The knowledge qualifications experience qualities and skills the worker will need to do the job

28
Q

What are the advantages of internal recruitment

A

Cheaper
More quick
Person is already known
Improves motivation

29
Q

What are the disadvantages of internal recruitment

A

Lack of new ideas
The persons previous role will need to be filled

30
Q

What is the advantages of external recruitment

A

New ideas
More experience

31
Q

What’s the disadvantages of external recruitment

A

Takes longer
Larger cost

32
Q

What is motivation

A

Encouraging workers to work well

33
Q

What is the impact of high motivation

A

Increased employee retention
Increased employee performance

34
Q

What is retention

A

Workers staying in the business for a long period of time

35
Q

What are methods of motivation

A

Financial and non-financial

36
Q

What are financial methods of motivation

A

Pay, bonus, profit sharing and fringe benefits

37
Q

What are methods of non-financial motivation

A

Praise, award schemes and working environment

38
Q

What is profit-sharing

A

Workers get percent of the business profits

39
Q

What Are fringe benefits

A

Benefits such as pension and leisure activities on top of pay

40
Q

What is praise

A

Noticing a workers work and making them know 

41
Q

What Are award schemes

A

Tangible way of recognising workers effort 

42
Q

What is an example of an award scheme

A

Employee of the month

43
Q

What is training

A

Preparing employee to do a job or to improve performance

44
Q

What Is development

A

Long-term a full growth teaching skills that may be useful in the future

45
Q

What is the advantages of training

A

Improves productivity
Solves skills shortages

46
Q

What’s on the job training

A

Training Whilst employees working

47
Q

What are the advantages of on the job training

A

Cheaper then off the job training
The training is specific to the employees role

48
Q

What’s the disadvantages of on the job training

A

There is a potential for poor quality of products
The trainer delivering training needs to be a good communicator and demonstrator

49
Q

What’s off the job training

A

Training done in premises away from the work place

50
Q

What is an advantage of off the job training

A

Experts can provide high-quality training
The worker feels valued

51
Q

What are the disadvantages of off the job training

A

Expensive
Risk employer may leave after developing new qualifications and skills

52
Q

What is induction training

A

Training for new workers to allow them to understand role and workplace

53
Q

What is the advantages of induction Training to the worker

A

Feel welcome
Learn essential skills

54
Q

What is the advantages of induction training to the business

A

Increases output
Reduces health and safety issues

55
Q

What is staff development

A

Long-term vocational and academic qualifications including apprenticeships and professional development programs

56
Q

What is the advantages of professional development programs

A

Helps to meet future staff needs
Increases motivation of worker

57
Q

What’s the disadvantages of Professional development programs

A

Large costs
Worker may leave before getting a promotion opportunity

58
Q

What act was designed to protect infant individuals in the workplace

A

The 2010 equality act

59
Q

How many weeks I work is legally entitled to Of holiday

A

Five. Six including bank holidays

60
Q

What is the maximum number of hours per week that A worker can do

A

48 hours over 17 week period

61
Q

What’s contract of employment

A

The agreement of work between employee And employer

62
Q

What does the contract of employment contain

A

Job title
hours of work
holiday entitlement
how much notice given for terminating appointment

63
Q

What are the advantages of complying with employment laws

A

Increase retention
Good reputation

Business Studies (7 decks)

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