4. IT Balanced Score Card

Question 1

What is the balanced Scorecard

Answer 1

A management tool that is used to measure the performance and effectiveness of an organization.

Question 2

Key performance indicators of the IT balanced scorecard?

Answer 2

Financial, customer, internal process, innovation and learning

Question 3

Key performance indicators of the Balanced scorecard

Answer 3

Financial, Customer satisfaction, Internal process, Ability to innovate and learning

Question 4

Standard IT Balanced Scorecard

Answer 4

can be used to specifically measure IT organization performance and results.

Question 5

Key perspectives of the Standard IT Balanced ScoreCard

Answer 5

Establish, monitor and evaluate IT performance in terms of :

• *business contribution
• *future orientation
• *operation excellence
• *user orientation

Question 6

In any given scenario, what are the three indicators of IT balanced scorecard

Answer 6

(a) customer satisfaction (b)

internal processes and (c) ability to innovate.

Question 7

Why use of balanced scorecard

Answer 7

Because it’s the most effective means to aid the IT
strategy committee and management in achieving the IT governance through proper IT & business
alignment.

Question 8

Success of IT Scorecard depends upon what?

Answer 8

Involvement of senior management in IT strategy planning.

Question 9

Primary objective of IT balanced scorecard

Answer 9

To optimize the performance

Question 10

What need to be defined before implementing IT balanced scorecard

Answer 10

Key performance indicators (KPI)