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ITIL Service Value System > 4 Dimensions of Service Management > Flashcards

4 Dimensions of Service Management Flashcards

1
Q

What is the 4 dimensions of Service Management?

A

Organizations & People
Information & Technology
Partners & Suppliers
Value Streams & Processes

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2
Q

Roles/Responsibilities
Leaders championing/Advocating values
Communication/Collaboration
Shared values/Attitudes
Trust/Transparency
Right capacity/Competency in the workforce

A

Organizations & People

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3
Q

Necessary for the management of services, including relationships between components of the service value system

A

Information & Technology

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4
Q

Relationships with other organizations involved in the design, development, deployment, delivery, support and improvement of services

A

Partners & Suppliers

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5
Q

How parts of the organization work in an integrated and coordinated way to enable value creation

A

Value Streams & Processes

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ITIL Service Value System (6 decks)

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