4. Applications of ICT

Question 1

What was used before voice mail?

Answer 1

Answer machines. Small audio tape that would play a message if the tape went unanswered. The caller could then leave a message.

Question 2

What can voice mail do?

Answer 2

Delete or store multiple messages, forward the messages to another voice mail inbox and have different messages depending on whether the pone is engaged, not answered, etc.

Question 3

What are menus on phones?

Answer 3

Where the user dials a certain button to be taken to another option.

Question 4

What is ringback?

Answer 4

If someone is making a call and the recipient is engaged, by enabling ringback - when the recipient gets off the phone, they will be dialled again.

Question 5

Give 6 features of telephone systems.

Answer 5

Voice mail, menus, ringback, videophone, caller display and conference call.

Question 6

What does ATM stand for?

Answer 6

Automated teller machines

Question 7

How does an ATM work?

Answer 7

The customer enters their cash card in, it checks to ensure that the card hasn’t been reported lost or stolen. It reads the sort code and account number on the magnetic strip on the card. The ATM will then request the customers bank record from the main database across communication links and check that the PIN they enter is correct.

Question 8

What happens if the customer uses an ATM in another country?

Answer 8

Cash is withdrawn in the currency of that country.

Question 9

What does EFTPOS stand for?

Answer 9

Electronic Funds Transfer at the Point of Sale

Question 10

What does EFTPOS mean?

Answer 10

The goods or services can be purchased using a credit or debit card and the funds are transferred from the buyers account to the vendors account electronically.

Question 11

What does a debit card do?

Answer 11

Lets the user transfer money from their account to the vendors amount. If there is not enough money in the users account, the transaction is cancelled.

Question 12

What does a credit card do?

Answer 12

Lets the user transfer money from their account to the vendors amount. If there is not enough money in the users account, the user is given a temporary loan by the credit card company, which they pay back at the end of the month. There is a limit on the amount of money able to be borrowed.

Question 13

What is at the bottom of a cheque?

Answer 13

Magnetic ink characters - the cheque number, sort code and account number. This identifies the cheque.

Question 14

What do sort code and account numbers do?

Answer 14

A sort code identifies the bank and branch. An account number identifies the account within that branch.

Question 15

What are the 4 stages of the automated clearing process of a cheque?

Answer 15

1. Using optical character recognition to read the amount of the cheque. 2. Using magnetic ink character recognition to read the information at the bottom. 3. Group the cheques by their originating bank. 4. Recording the transaction.

Question 16

What is CAD?

Answer 16

Computer Aided Design. Used to design product and can analyse and predict stress points.

Question 17

What is CAM?

Answer 17

Computer Aided Manufacture. Used to produce.

Question 18

What human role is there with the production system?

Answer 18

An operator will use it to select what is being made and how many.

Question 19

What are the 3 main elements of weather forecasting?

Answer 19

Measuring and recording data, modelling a forecast and producing the forecast information.

Question 20

What is CBT?

Answer 20

Computer based training. It can range from something as simple as a presentation that the trainee reads through to a complex piece of software that monitors the way in which the student learns.

Question 21

What are the advantages to the trainee in CBT?

Answer 21

Multimedia can help give more detailed explanations. Interactive quizzes can allow interaction with the software. Targets can easily be set and monitored online.

Question 22

What are the disadvantages to the trainee in CBT?

Answer 22

Self motivation is needed due to potential lack of a tutor. Also lack of tutor means they can’t ask them if they get stuck. The trainee may find the learning method monotonous eventually.

Question 23

What are the advantages to the tutor in CBT?

Answer 23

Doesn’t need to plan learning material, saves time. Assignments may be marked automatically. Can easily identify students who aren’t progressing quickly.

Question 24

What are the disadvantages to the tutor in CBT?

Answer 24

Has to rely on materials that somebody else has prepared and trust they are adequate. Has to support trainees at different stages, so had to have lots of topics fresh in their mind. Needs to be available at all times.