4 9-1-1 Management Flashcards
What are the two processes for PSAP budgeting?
Operational and Capital
Capital Budgeting
This budget process deals with long-term major purchases formulated on a longer term, such as a five-year basis. Most equipment-related items (9-1-1 equipment, telephone systems, CAD systems, radio systems, and consoles) fall within this budget.
Operational Budget
This budget process is annual and considers the costs incurred during the upcoming year (fiscal or annual). Spans a 12-month period and covers costs for personnel, utilities, office supplies, rent/leases, and system maintenance.
What should be taken into consideration when assigning tasks?
Unique skills possessed by the person, the person’s willingness to do the task, the salary, the regular work schedule of the person, and the availability of finding a substitute to fill-in for the assigned person’s regular duties.
What is a project manager’s function in complex building or telecommunications projects?
A project manager ensures the vendor follows the contract specifications to deliver the required goods or services and alerts agency managers to potential problems so appropriate action can be taken to mitigate the situation.
A competitive procurement process is typically referred to as:
Request for Proposal (RFP), Request for Information (RFI), and Request for Quote (RFQ)
Employee Assistance Program (EAP)
An employee benefit program that helps employees with personal and/or work-related challenges that may impact their job performance, health, mental, or emotional well-being.
Critical Incident Stress Management (CISM)
A form of psychological “first aid” and represents a powerful, yet cost-effective approach to crisis response. This is a comprehensive, integrative, multicomponent crisis intervention system.
What are pre-employment permissible inquiries regarding age?
If hired, can you prove your age?
Are you over 18 years of age?
If you are under 18 years of age, can you produce a work permit upon hire?
What are some pre-employment suspect inquiries regarding age?
How old are you?
What is your date of birth?
When did you attend elementary school? High school?
Questions that tend to identify applicants as 40 years of age or over.
What types of inquiries are allowed when asking about applicant referrals?
How they were referred to this position. For example, current employer, newspaper, and advertisements.
What types of inquiry could be suspect if asked about applicant referrals?
Questions inquiring as to the name of the person who referred the applicant.
What types of inquiries are allowed when asking about arrests or criminal records during the pre-employment phase?
Have you ever been convicted of a crime? This should be accompanied by a statement that such conviction will not absolutely prohibit employment, but will only be considered in relation to the specific job requirements.
What types of inquiry could be suspect if asked during the pre-employment phase about arrests or criminal records?
Have you ever been arrested?
