3C - manufacturing and service businesses Flashcards
1
Q
manufacturing business
A
Manufacturing businesses utilise their operations system to produce physical goods (tangible product).
- highly automated
- low customer contact
- store the product
2
Q
service business
A
Service businesses utilise their operations systems to produce intangible products.
- labour intensive
- lots of customer contact
- cannot be stored
3
Q
characteristics
A
- production process
- occurrence of production and consumption
- customer contact
- tangibility
- storability
- consistency
