3A - operations management

Question 1

efficiency

Answer 1

is how productively a business uses its resources when producing a good or service

Question 1

operations management

Answer 1

involves coordinating and organising the activities involved in producing the goods and services that a business sells to customer

Question 2

effectiveness

Answer 2

is the extent to which a business achieves its stated objectives

Question 3

productivity

Answer 3

is the number of goods or services that are produced compared to the number of resources used in the production process

Question 4

relationship between operations + business objectives

Answer 4

Operations managers can contribute to the achievement of business objectives by improving levels of efficiency and effectiveness in a business’s production process.

Additionally, they are in charge of implementing strategies that optimise operations, improve business performance, and achieve business objectives.