360 - Good Customer Service - 2

Question 1

a way of thinking about or doing something

Answer 1

approach

Question 2

to make happier

Answer 2

brighten

Question 3

understanding and caring about someone’s situation

Answer 3

compassionate

Question 4

useful and helpful especially for advice or criticism

Answer 4

constructive

Question 5

a person quality of being believable and trusted

Answer 5

credibility

Question 6

to write down or record what happens

Answer 6

to document

Question 7

instructions and rules about what people should or shouldn’t do in a situation

Answer 7

dos and don’ts

Question 8

to increase in seriousness, level or importance

Answer 8

escalate

Question 9

if you spend *** on something, it means you paid a lot for it

Answer 9

good money

Question 10

in a bad mood

Tending to complain or grumble; peevish or grumpy

Answer 10

grouchy

Question 11

to put special attention on or emphasize something

Answer 11

to highlight

Question 12

the activity of talking with other people

Answer 12

interaction

Question 13

to summarize or repeat the general idea of something

Answer 13

to recap

Question 14

to explain what happened

to tell the story or details of; narrate

Answer 14

to recount

Question 15

to solve a problem or correct a situation

To remove, counteract, or rectify

Answer 15

to remedy

Question 16

opposition or refusal to accept something

Answer 16

resitance

Question 17

to say, especially formally

Answer 17

to state