360 - Good Customer service - 1 Flashcards

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1
Q

after considering everything

A

at the end of the day

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2
Q

If a plan or activity *** it has a negative effect or a result that is opposite of what you wanted

A

backfire(d)

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3
Q

if someone does ***, he does a lot to help someone else

A

backflips

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4
Q

If you have a *** of something, you can think about both sides of the issue

A

balanced perspective

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5
Q

a very good or a successful piece of work

A

bang-up job

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6
Q

to be annoyed or bothered

A

to be irked

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7
Q

to have too much of something, such as work, emotion or stress to deal with

A

to be overwhelemed

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8
Q

to increase or develop over time or gradually

A

to build up

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9
Q

made incorrectly

having a defect or flaw; imperfect; faulty

A

defective

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10
Q

we say *** to do something to encourage someone to do it or to not be shy or embarrased to do it

A

don’t hesitate

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11
Q

to talk a lot or too much about something

A

to go on

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12
Q

to make you very angry

A

to make your blood boil

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13
Q

to (not) care about something (informally)

A

to (not) give a hoot

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14
Q

a ** job or position is very good, rewarding or desirable one
An especially desirable position, assignment, or reward: an ambassadorship granted as a political **

A

plum (job)

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15
Q

to search for something among many other things

A

to rummage

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16
Q

a feeling that something is very important and must be done soon

A

sense of urgency

17
Q

to talk about only the facts of a situation or exactly what happened

A

stick to the facts

18
Q

a way of doing, talking or thinking about something

A

to tack

19
Q

the day or time when you choose to do something or something is planned to happen

A

timing

20
Q

wordy, or using too many words to express an idea

A

verbose